Pool was under maintenance during the period of stay. Location though at night market was still a distance away from railway station. Taxi fare abt TWD220. There was hotel shuttle service but no clear instructions on how to book in advance. Info not available on trip.com. Concierge staff did not readily offer the service also. Was told only available to members. Not for 3rd party booking. Am disappointed.
Room was spacious. 2 queen size beds. But toilet and bathroom were small. Head will hit the door if I sit at toilet bowl and lean just a bit forward. The bathroom door hits the rain shower head, so if not notice, and open the door with force may break the glass door.
Yellow lights in the room were very dim. Make ambience cozy and classy but very straining to the eyes.
2 out of 3 laundry machines out of order. Laundry powder did not dispense from vending machine. Hv to change coins at lobby when laundry is at 6th floor.
Overall, not quite up to expectations unfortunately.
CCP_LeeI write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all.
The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing?
The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room.
On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before.
It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well?
Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me.
It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again
I hope to hear from you on the above mentioned. Thank you.