The service here was top-notch. We did have a few problems though. The A/C doesn't allow you to go below 20C and there was no notice directing you not to do that. If you try to set the thermostat below, it just won't turn on. There was also a fake eyelash on the floor near the bed. Makes you question how clean the rest of the room is. Overall, it was a good experience and the customer service helped compensate for the other shortfalls.