We recently stayed at this hotel and I can't help but share my impressions!
From the moment we arrived we were greeted with warmth and smiles. The reception staff were incredibly friendly and professional. Not only did they check us in quickly, but they were also happy to answer all our questions, especially Dildora, who helped us choose excursions and places for dinner. Their attention to detail and willingness to help made our stay even more comfortable.
The rooms at the hotel are spacious and cozy, and the views from the balcony are simply mesmerizing. We enjoyed every moment spent here.
Thanks to all the staff, especially the reception team, for their impeccable service and care. You made our holiday truly special! We will definitely be back again!
What I enjoyed:
+ very clean
+ comfy bed, mattress
+ really tasty breakfast buffet
+ nice staff
+ tea kettle, tea, water available for free
+ awesome carpet on the floor
+ great authentic design
+ quiet
What to consider:
- no fridge
- a bit far from the main attractions
Очень рекомендую для проживания данный гостевой дом, для тех, кто хочет еще глубже погрузиться в живописную самаркандскую жизнь. Расположение удачное, гостеприимные хозяева. Утром, когда вам удобно ,во дворе накрывают разнообразный завтрак, с домашними угощениями.
В номере чисто, есть все необходимое. Дом находится в живописных самаркандских кварталах ,все достопримечательности в пешей доступности.
We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best.
The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…
ผผู้เข้าพักВсе очень понравилось
Расположение недалеко от Гур Эмир, идти по бульвару минут 10-15 , рядом есть автобусные остановки в сторону Афросиаба и рынка
Номера симпатичные, все есть, были в не сезон в феврале, постояльцев мало, довольно тихо
В сезон думаю тихо не будет, вокруг кафешки, на первом этаже грузинский ресторан, где идёт гульба каждый вечер
Окна нашего номера выходили на летнюю терассу, где летом наверняка полно народу
В номере постоянно шумит вентиляция (мы с мужем спим в берушах, поэтому нам все равно)
Завтраки обычные, яйца, сосиски, булочки, сладости, сухофрукты
Приветливый персонал, говорят по русски
Мы уезжали в 4:30 утра, нам пообещали собрать ланч боксы в дорогу, но вышла осечка, недоработали
ผผู้เข้าพักWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
SSarah H.We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best.
The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…
ผผู้เข้าพักНеплохой отель, новый и в нём всё как положено, пахнет и обслуживание на высоте. Рядом есть магазин. Находится он в пром зоне у «мкада» и прежде чем бронировать из-за аэропорта, посмотрите тот ли аэропорт.
В общем зачетный отель
NNarrilexСовершенно роскошный и потрясающий отель!
Он расположен совсем недалеко от площади Регистан среди жилых исторических домов махалля. На рецепшене живёт троица попугаев, один из них говорящий вроде как. Отель выглядит роскошно, как будто погружаешься в восточную сказку и живёшь в ней. Номера комфортные, в них мы расположились со всеми удобствами и хорошо отдыхали перед пешеходными походами по городу. В номере давалось по четыре 0,5-литровых бутылочки с водой. Для нас это было спасением, потому что было жарко и солнечно, мы брали эту воду с собой и с благодарностью пили её.
Прогуливаясь от отеля к площади Регистан можно увидеть исторические жилые дома и посетить недорогие кафе. Нам понравились Шохрух Нур и Historic. Но если хотите получить более аутентичный опыт, то в обеденное время лучше посетить Центр Лагмана. В обратную сторону от площади Регистан можно дойти до парка Шабода, где расположены кафе и рестораны, в которых подаётся блюдо под названием халиса.
Так что отель очень удобно расположен как в плане достижения туристических мест, так и в плане гастро-тура =) Также в отеле можно забронировать спа-отдых на семью: вас встретит бассейн и джакузи с прохладной водой, а также хамам и баня.
Нам очень понравилось отдыхать здесь, спасибо!