From the moment we walked in we knew we made a good decision. The owner (or manager) made us feel at home, and we felt welcome.
This is a wonderful hotel, a budget rate for a good mid-range. The rooms are good size and comfortable, and very aesthetic, with a lot of thought put in. In fact, the whole hotel, especially the kitchen and eating area, is a small museum, with some really interesting items.
The location can't be better, 15-20 minutes from both the Registan and the bazaar. The neighborhood (the old Jewish area) is quiet, with a decent grocery store nearby.
All in all a very good opinion, which we highly recommend.
Гостиницу выбрала по отзывам, хотя были и отрицательные, но отель нашу семью не разочаровал!
Расположение гостиницы отличное относительно достопримечательностей!
Рядом есть парки , скверы, куча магазинов если нужны по мелочи прикупить , много кафе и ресторанов на любой вкус и кошелек!
Завтраки отличные , и овощи , и каши, и десерты!
Все чисто и аккуратно. Алминистратор -приятная девушка встречала нас и провожала улыбкой.
Очень рекомендую для проживания данный гостевой дом, для тех, кто хочет еще глубже погрузиться в живописную самаркандскую жизнь. Расположение удачное, гостеприимные хозяева. Утром, когда вам удобно ,во дворе накрывают разнообразный завтрак, с домашними угощениями.
В номере чисто, есть все необходимое. Дом находится в живописных самаркандских кварталах ,все достопримечательности в пешей доступности.
ผผู้เข้าพักWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
ผผู้เข้าพักI have to say we will give the reception guy 6 stars up to five. We have to catch up the train in the early morning around 1am, so that we need to stay in the lounge for around 4hours.The reception guy, with my great respect and grateful, stay up the whole night with us, no rest and give water and turn on for us. In the end, support us for communicating with the driver and carry the luggages for us, with no tips(sorry we dont have change cash at that moments)
also breakfast nice and room is clean and tidy
ผผู้เข้าพักНеплохой отель, новый и в нём всё как положено, пахнет и обслуживание на высоте. Рядом есть магазин. Находится он в пром зоне у «мкада» и прежде чем бронировать из-за аэропорта, посмотрите тот ли аэропорт.
В общем зачетный отель
ZZulkefley Bin AzliGem in Samarkand , love the service , ambience and cleanliness.
Room is huge , bed comfortable.
The staff attitude is marvellous and customer oriented.
Love this place.
To the right of hotel , there is barbeque restaurant , cheap and delicious.
Both staff that i attached served me , they are humble and very helpful.
ผผู้เข้าพักAfter a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.
HHami NguyenThis guest house is a wonderful budget-friendly option in Samarkand. It’s conveniently located near the city center, only about 2 km from Registan Square and other major attractions, making it very easy to get around. The room rates are affordable, with options for 2 or 4 guests, which is perfect for couples, families, or groups of friends.
The rooms are clean, comfortable, and equipped with all the necessary amenities for a pleasant stay. The host is incredibly kind, gentle, and always willing to help with anything you need. One of the highlights was the homemade breakfast prepared by the family — generous, delicious, and offering a wide variety of dishes each morning.
For easier navigation or when booking a taxi, it’s best to search for “Bilol Hotel” on Google Maps.
Wishing this lovely guest house continued success and many more happy guests in the future!