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Very disappointing stay – not what you expect from Hilton Unfortunately, our stay at Embassy Suites by Hilton Portland was very disappointing. • The room was not clean enough. • The air conditioner was extremely loud. We had to turn it off to sleep, and then the room became freezing cold. • The sofa bed was extremely uncomfortable — you can literally feel the metal frame in your back. • The King bed was sagging and very uncomfortable. • Because it was winter, there should have been a thicker or warmer blanket, but there wasn’t. We were cold all night, and everyone got sick with body aches. • Not even one complimentary bottle of water was provided. Water in the room costs $5. • No slippers in the room, not even disposable ones. • No laundry bag in the room. • When hot water was poured into the cardboard cup they provided, it leaked and the bottom came off. The hotel layout is very confusing. We couldn’t even find the pool or jacuzzi — signage and directions are very poor. We couldn’t use the lobby restroom. When we asked the front desk, they said, “The door sometimes gets stuck,” but made no effort to help. There were very few staff around — it felt like the hotel was understaffed or unattended. TV services require personal subscriptions; otherwise, everything is paid. Pillows caused serious neck pain. Breakfast area feels like a converted shelter or basement. If you have claustrophobia, forget it. Food quality is much lower than advertised — no honey at all, frozen bagels, and the toaster takes forever. By 9:00 AM, most items were already gone. They said “water,” but there was none. It’s no different from a basic complimentary breakfast. The only good thing was the omelet station, because it was freshly made. Location-wise, for the price, it’s not terrible — about a 30-minute walk to Moda Center. However, in cold weather, you must cross a bridge and walk along the river, so dressing very warmly is essential. Do not walk late at night. You have to use stairs from the bridge into Old Town, which felt unsafe. Even during daytime, while walking with my family, we were approached and asked if we wanted to buy *****. I would be lying if I said we didn’t feel scared. The area around the hotel looks abandoned, with homeless people on almost every corner. The night we stayed, we heard gunshots — 7 or 8 times — coming from the street right in front of the hotel. This stay was far below Hilton standards, and I would not recommend it to families or anyone looking for comfort and safety.

ดี เพราะทุกพื้นที่ปลอดบุหรี่ ไม่เคยทําความสะอาดเหมือนในรูปแต่ฝุ่นไม่ทั่วโต๊ะ

After entering our extremely small room, which I found out was called a standard queen I immediately noticed long hairs in the shower and on the bathroom floor, so obviously the bathroom wasn’t clean very well the baseboards, the floor, and just the overall appearance of the walls in the bathroom and in the room are just pretty beat up and well worn. The door knob on the outside of our hotel room was falling off and the TV did not work. When we came back to our room a few hours later the TV was indeed fixed. However, the brightness was on the lowest setting and I thought I could simply adjust it from the remote, however There was no settings that were accessible from the remote to alter the brightness of the picture so no tv that night as I didn’t want someone coming up to our hotel room at 10 PM. Just the overall feeling of the hotel room is very grungy. We were kept awake until midnight when I couldn’t take the noise coming from the neighbors and had to get up, get dressed, go pound on their door and ask them to keep it down. The noise and the slamming of doors all throughout the night is completely unbearable and there’s no chance of sleeping more than 1 to 2 hours at a time before being awakened by slamming doors or people talking so loudly in the hallways. The walls are paper, thin. The hotel lobby, where you can sit and have a drink or a meal is kept absolutely frigid. We just strongly believe for the price there are so many better options of a cleaner, quieter much better maintained hotel. It also appears that most of the servers at the Lobby bar or rooftop bar are so young and inexperienced  and ask the silliest questions and look so perplexed at the questions that they are asked that it lacks such professionalism. While none of them were rude, they were certainly inexperienced. This was our second time staying there thinking that a second visit would provide different results when in actuality the second visit was worse than the first. So that being said, I could not give this hotel a good review at all.

Location : This depends on the guest's purpose of visit, but mine was for business. Having said that, the nearby train rail which runs all day long including late-night and early-morning does not help (You can hear this from the entire hotel). There is a small pizzeria, which seems to be attracting the town's 'night-crowds', and you can hear their V8 muscle engine at late night, which also did not help (You only hear this from one side of the hotel). Other than those two noise issues, the hotel is located at a very quiet and calm part of the town neighboring to many business buildings. Cleanliness : It's been newly renovated not long ago and things are clean and tidy. However, the hotel only offers a light duvet so I pulled out the fleece like blanket from the closet and it had many strands of hair stuck to it. This was my second time staying here and I had this same experience the first time I stayed so it proves that the hotel does not wash these blankets. Service : Check-in & Check-out was smooth and staffs were friendly. Also, the room cleaning service was good. My only complaint is, that it does not offer a in-room slippers. I am fully aware of environmental issue regarding disposable products but this is only thing you really need from the hotel, and is very difficult to bring along &/ buy, when you are traveling. I completely agree with not offering tooth brush, hair comb, razor & etc. but I really wish and expect to be offered a pair of slippers from a premium brand hotel. I think Mariott is big enough to come up with a creative way to offer slippers to its guests for their comfort & conveniency, in a way that doesn't harm our environment. Facility : It has a nice lobby with large TV showing news or sports games. Offers a small snack bar with drinks. All clean and nice. Also has a fitness gym facility and a washing machine / laundry room. I only found out this time (2nd time staying here) but if I am back, I will be using them for sure.

Hyatt Centric was a super clean, safe, and amazing hotel. It was located in an excellent part of downtown (right next to a Stumptown Coffee!). The hotel is designed in a very sleak manner with spacious and clean rooms. The staff were very helpful in answering questions and opening a wine bottle & giving wine glasses to drink the wine in my room. The price was excellent for the quality of the hotel, in my opinion, and I would definitely stay here again. Traveling as a married couple with my parents.

We were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.

.The hotel left a mixed impression. Despite the excellent reviews and not being the cheapest option, we were overall disappointed. Starting with the positives: A very convenient location in a pleasant, green, and quiet neighborhood not far from downtown. There are plenty of great cafés, small shops, restaurants, and wine bars nearby. Polite and friendly staff at the front desk. Interesting room design. Spacious parking available for hotel guests. Large rooms. Now the downsides: Thin walls and creaky floors made it very difficult to sleep. The soundproofing is basically nonexistent. The young couple staying in the next room was clearly enjoying their time together, which unfortunately meant a very uncomfortable experience for us. In addition, the refrigerator in the room was extremely noisy — not only did it hum loudly when running, but it also made constant knocking sounds. The breakfast was exceptionally poor. The only “hot” items seemed to be the coffee and a dishwasher, which, oddly enough, was placed right in the middle of the breakfast area. There were two small TVs in the room, both positioned very inconveniently for viewing, and neither had streaming services available. The housekeeping staff was intrusive — within a 20-minute period, they knocked on the door three times (and even tried to open it once), apparently trying to hurry us out, even though it was still before checkout time.

Pros: Spacious and clean rooms. Conveniently located just off the highway but far enough to avoid most traffic noise on 97.. The breakfast was enjoyable, featuring scrambled eggs, potatoes, and a self-make waffle station. Cons: Severe, disruptive room noise. Throughout the entire night, an intermittent, guttural, rattling wheeze—sounding exactly like a struggling car engine—kept us awake. What made this particularly frustrating was the lack of proactive management. I submitted a quiet-room request upon booking (which went unanswered) and reiterated it at check-in. Around midnight, unable to bear the noise, we asked for help and a friendly staff member kindly provided us with extra earplugs, but they weren't enough to block it out. When we reported the issue to a third staff member during checkout, she gave an emotionless response, said she would ”take a note,” and immediately walked away. The hotel was not at full occupancy; the upper floor was completely dark, and the parking lot was less than half full at both 10 PM (check-in) and 8 AM. We travel extensively—both globally and locally in places like Bend—and have never encountered this. Had the hotel simply given me a heads-up or accommodated my request, I could have brought my industrial-strength earplugs from home. A little communication at no extra cost goes a long way.

We enjoyed the elegant look of the hotel. The staff was welcoming. We had a great breakfast at Gracie’s. Would definitely recommend to anyone.

โรงแรมตั้งไว้โล่งมากและไม่แคบ รวมๆ แล้วจริงๆ แบ่งตึก 4 ตึก ในพื้นที่หนึ่งของเมือง พนักงานต้อนรับให้ความช่วยเหลือดีมากและพาฉันเช็คอินเข้าห้องทางก่อนเวลาประมาณ 9 โมงเช้าและห้องก็น่าทึ่ง!! คุ้มค่าแน่นอนที่ได้ห้องสูทที่มีอ่างจากุชชี่และระเบียง น่าจะเป็นห้อง Executive Suite ที่สวยที่สุดที่เคยพักมาและจะขยายการเข้าพักและกลับมาอีกครั้งด้วย อยู่ในลิสของโรงแรมและการบริการที่ดีที่สุด 10 ของฉัน