ฉันแนะนำโรงแรมนี้ เมื่อเทียบกับ park inn โรงแรมนี้คุ้มค่ากว่าและการบริการโดยรวมก็สูงกว่า park inn มาก การบริการดีมาก! ข้อเสียอาจเป็นเปิดหน้าต่างไม่ได้ วิวดาดฟ้าดีมาก ฟิตเนสเล็กไปหน่อย
The good:
1. The room looks clean, and attitude of staff was okay.
2. Location wise is good with quite a few restaurants and supermarkets.
The bad:
1. Booked a room with windows but there is no window or rather it was a ventilation window.
2. Room card doesnt work every day and I had to get the receptionist to renew the room card every day.
3. WiFi is very unstable and slow.
4. Sound proofing is bad, I could literally hear kids shouting in the room at 2-3am.
5. Breakfast is just okay, don’t expect too much.
It was not a bad experience except the bedding and location. However, I liked the small things kept in washroom like comb, shower cap, small kits . The food from the hotel restaurant was good as well. The service of front desk and other staff was excellent.
The location is great and the rooms are wide and comfortable
One of the worst reception staff i have ever dealt with
You may have a room with almost no view as attached or city view
They refused to offer me a city view as in my booking till i complained to trip.com and they helped me a lot and offered me a city view on the next day and i found a plenty of city view rooms available they are just keeping it empty or for people paying a lot not through booking apps
Location: perfect - A lot of restaurant and mall nearby. Even the Al Nassr Football stadium (15min Uber) or airport (35min) isn't far away.
Food: great breakfast and dinner buffet - western style with some Arab traditional food.
Service: very kind and helpful, can't imagine better.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
ผผู้เข้าพักفندق رائع ونظيف العاملون في الفندق قمه الأخلاق الشيف احمد أخلاق ويقوم بخدمه العملاء اشكر إداره الفندق على حسن اختيار الموظفين في الفندق انصح إي احد يحتاج يحجز فندق يحجز عندهم
ผผู้ใช้ไม่ระบุชื่อGiven how expansive Riyadh is, this hostel is in a good location and helpful instructions were provided via WhatsApp prior to arrival. Others staying at Su Casa were people living and working in the city, but there were small and meaningful opportunities to meet others over coffee and discussion. The bed was comfortable and the amenities basic but more than sufficient. I did not love Riyadh as a city personally but I certainly felt at home and like nothing was a worry. For anyone arriving via public transport, buses accept Visa and Mastercard and it is possible to connect nearby (~10 min walk) to buses, although expect to face traffic depending on the time of day.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.