I did not know that the room did not have a window in the living room 105 .
The view from the bedroom was the fire stairs, which was quite shocking.
However, the cleanliness of the room was very good, and the receptionist was really nice. On the other hand, the location and other aspects were very good.
The service is quite slow when requested late at night, but quick during the day.
Overall, it is a good hotel, and I recommend it.
โรงแรมนี้ถือได้ว่าเป็นโรงแรมที่มีบริการดีและมีสิ่งอำนวยความสะดวกด้านฮาร์ดแวร์ที่ดี การเปรียบเทียบและไม่เป็นอันตราย มันเหมือนกับสิ่งที่เกิดขึ้นเมื่อคืนนี้ เมื่อเทียบกับ Little Black Inn แล้ว ที่นี่คือผู้ช่วยชีวิตของฉัน ข้อเสียอย่างเดียวคือที่ตั้งไม่ตรงและหาได้ยาก ประตูเช็คอินอยู่ด้านหลังอาคารหันหน้าไปทางถนน เลยเห็นป้ายโรงแรมบนถนนเลย ร้านอยู่ข้างถนนตั้งแต่ต้นจนจบและหาทางเข้าโรงแรมไม่เจอ
I had a fantastic stay at this hotel! The service was excellent, and the lobby manager was incredibly attentive. The breakfast was a highlight, with a wide variety of delicious options. Highly recommended!我在这家酒店的入住体验非常棒!服务非常出色,大堂经理也特别周到。早餐是一大亮点,种类丰富且美味。强烈推荐!
The location is great and the rooms are wide and comfortable
One of the worst reception staff i have ever dealt with
You may have a room with almost no view as attached or city view
They refused to offer me a city view as in my booking till i complained to trip.com and they helped me a lot and offered me a city view on the next day and i found a plenty of city view rooms available they are just keeping it empty or for people paying a lot not through booking apps
The hotel is totally awesome with super friendly staff across all roles that make me feel the hospitality of Riyadh. The hotel is new with awesome view of the kingdom center. It is within 5 mins walk to the metro station and is closed to a shopping mall.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
AAreej0o0oThe hotel didn’t seem to be ready for guest opening their lounge was like a men’s hut and the lifts there were only one working that was also very slow.
HHassan Mansour 1305The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
ผผู้เข้าพักOur stay was truly exceptional, and it was without a doubt one of the best hotel experiences we have ever had. We were incredibly touched by the effort Jaybie, Kim, and Kelvin put into making our special day so memorable. The surprise prepared was the absolute highlight of our trip, and we are so grateful for the impeccable service and genuine warmth.
AA.M.KVery good hotel located in the center of the city. with spacious room and clean.
Breakfast is also very good , staff are friendly.
King Fahd Library Metro station is only 10 minutes walking away from hotel.