This was our second stay at the hotel, and the experience was just okay. The kids’ pool and city view were nice, but the service was poor. We had a frightening experience when we were stuck in the lift for 25–30 minutes. The lift seems old and not well maintained. I hope the hotel takes this seriously and ensures guest safety so others do not face the same situation. We also requested a small anniversary gesture—a heart towel design on the bed—a week before check-in, but it was not arranged due to a lack of staff. This was disappointing, as the request was made well in advance.
The Chateau Spa & Wellness in Bukit Tinggi delivers an exceptional experience. The service surpasses expectations with impeccable attention and personalized care from attentive staff. From arrival, a tranquil atmosphere embraces you. Overall, it earns a resounding mark of excellence for outstanding service and a serene ambiance. Thanks to Mark for his excellent service during my second visit.
I’ve stayed here many times over the years, and this trip was the most disappointing. They seems to have cut costs by deleting things from in-room amenities and the worst bit is they smell from the linen; bedsheets, pillows and towels. Even after I requested for replacements, the new ones are equally smelly. And don’t get me started with the gym: no attendant, no towels, smelly carpeting and equipment. Overall, maintenance is poor. Please improve the customer experience or risk losing them.
KKAI YANGfirst ever trip to cherating and decided to give this place a try despite mix reviews by experienced guest. here's my take:
we are 6 pax staying at the forest semi detached villa with private pool. the resort is indeed old already and need proper maintenance. insects are plenty in the jungle so repellent is a must to bring. hotel cleanliness is not up to my expectation - for the price we paid for this 3d2n trip. the private pool is nice, but needs a proper cleaning at the pool water. staff attitude is great. hotel breakfast is slightly above average as well, considering the location at cherating where food options are rather limited dining out.