Good:
1. The response from the admin was great—super fast and kept me updated.
2. The unit is spacious and perfect for my family of 4 adults and 3 kids.
3. The basic necessities were all good!
Not so great:
1. There was a slight foul smell when we first walked in.
2. Overall cleanliness could be better. Both toilets had clogged shower areas, and there were stains here and there in the living room, kitchen, and bathrooms.
I also want to thank the team for handling an urgent situation during my stay. My 2-year-old got locked in the bedroom, so I asked if they could come help. It took a while, and eventually, I asked if I could just break the door. They gave the green light, and we ended up only breaking the door knob. About 30 minutes later, the door was finally open. Thanks to the team! And sorry for breaking your door knob!
IIda ARGreat service and friendly staff. However like many other review mention below, they are very strict regarding total occupants inside the room, my sister in law also said the same. Hence probably next resort board meeting, can consider to terminate / abolish the such rules. The resort must remember tourism in Malaysia are usually family oriented, hence should prioritise family friendly place/hotel/resort. Do not hurt the occupants/ visitors pf the resort’s feeling. Not all are privileged to book luxuries room for their family. Hope cam consider🙏 other resort/ hotel very rare have such rules. But overall okay, abort the rules would really recommend this place to relatives and friends.