The hotel location is close to the beach, which is convenient. However, the stay did not match what we booked.
We reserved a sea view room, but the room we received faced the parking area. This was disappointing because the view was one of the main reasons we chose the hotel.
We also booked a room for two people, but the hotel placed us in a three bed room. The layout felt strange for a couple and did not match our reservation.
The room had very few power outlets. There were only two in total, one in the bathroom and one near the desk. There were no outlets near the beds, which made charging phones at night difficult.
Amenities were very limited for a three star hotel. The hotel provided old, low quality towels and only one bar of soap. There were no slippers, no toothbrush, no hair dryer, and no shampoo.
The location is good, but the room, service, and amenities did not meet the expectations for a three star hotel.
I had a mixed experience. On the positive side, the location is very convenient, the food offered was enjoyable, and there were several leisure activities available that added value to the stay.
However, there were also some drawbacks. The air conditioning in my room was not working at all, and although I reported the issue, no action was taken to fix it. This made the stay less comfortable. Additionally, the cleanliness of the room did not fully meet expectations, as the housekeeping could have been more thorough.
Overall, the hotel has several strong points, but improvements in maintenance and cleaning would greatly enhance the guest experience.
ผผู้เข้าพักExpérience mitigée: tres bel établissement, qualité du service impeccable, qualité de literie nickel.
Seulement pour un hôtel 5 étoiles, il y a des choses à dire:
1)Buffet du petit déjeuner pas mal mais pas digne d'un 5 étoiles surtout pour la partie salée ( très peu de choix de Charcuterie et fromage pourtant au Maroc ce n'est pas ce qui manque) idem le Maroc regorge de produits de qualité et de saison qui ont manqué au buffet (avocat, fraises....)
2) musique forte dans le couloir devant la chambre dès 7h du matin, ce qui me réveillait et malgré la plainte à la réception, rien n'a été fait.
3) Si vous avez le malheur de vous plaindre pour des dysfonctionnements, les responsables perdent vite leur sourire et deviennent très nonchalants, ce qui est un manque de professionnalisme
MMalikam04Nous avons passé un bon séjour, l’hôtel est proche du centre de Taghazout (40 min en longeant la plage), le restaurant marocain propose une belle sélection et le petit déjeuner est qualitatif.
Pour autant, la piscine intérieure et le hamman sont payants et cela n’a pas été précisé lors du check-in qui mériterait d’être plus complet. Le terrain de tennis était en maintenance et l’hôtel ne disposait pas du matériel complet pour profiter des installations (billards : boules manquantes / terrains multisport : aucun ballon à disposition) ce qui était dommage.
L’accès au Calypso Beach Club est un vrai plus, nous avons apprécié la musique et les plats proposés.