Staying at Queens Hotel felt like stepping into a gentler era. Its colonial charm sits proudly at the edge of Kandy Lake, with the Temple of the Sacred Tooth just a short stroll away. The staff’s warmth made the experience feel personal, and the buffet lunch was a highlight in itself. I left with a smile and every intention of returning.
Servicio de restauración muy mejorable. El room service no quería darnos un sándwich a las 22:00h. En general nada estaba bueno. El servicio a veces muy servicial y otros no tanto. Las vistas mediocres. Calidad precio razonable. La puerta del baño incomodidad . La electricidad no aporta para Europeos.
Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed.
Absolutely stunning, giant compound with an extensive history! They even offer a history walking tour but unfortunately there weren’t enough people signed up to make the tour happen. If you’re looking for a “colonial” stay, this is a great place. I recommend just walking around to see it for yourself. It’s also right on Kandy Lake, so it’s a nice walk (and not too far from the Kandyan Culture Center and the Sacred Tooth Temple
Meals were good, but service sometimes is a little messy. Buffet was missing things like tongs or a cloth over the tray handles (which were hot to touch), but there’s a lot of servers walking around so I’m sure they’ll be able to do double-checks on this
โรงแรมใกล้Nuwara Eliya City Center,นูวาราเอลิยา100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ผผู้เข้าพัก2025.09.08
Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
A hotel with a magnificent view. It is really hard to find such a view. Especially the view from the top bar floor is extraordinary. The rooms could be cleaned more meticulously. It is not dirty but it could be cleaned more meticulously. The breakfast was average, the dinner menu was not very extensive, at least in the bar section. The welcome in the lobby was respectful and smiling. We were offered hot towels and fruit juice as soon as we arrived. The hotel is on the slope of a hill but I think the lack of a link bus service to the city center is a shortcoming.