The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
In general the hotel was really nice however I would say the hotel should invest in soft closing doors on the rooms and on the wardrobes. Both me and my partner had 2 nights at the hotel and had poor sleep both nights due to how loud the room doors are when being closed. The room was nice and the food in the restaurant was excellent but I likely wouldn’t stay here again due to how loud it was and how poor sleep quality I had.
Stayed here for a 50th birthday celebration locally and so glad we did, the room was wonderfully located with beautiful views over Dale-End park and the river Severn.
It was booked room only due to commitments so couldn’t comment on the food but the staff were very friendly and helpful and would highly recommend this hotel.
We booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.
Amazing hotel witg super friendly staff who went over and above! Breakfas was incredible and considering the room rate an absolute deal.
Thank you everyone there. I will be back for the history of the place alone!