The hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
The trip was great, comfortable beds and a terrific shower. The breakfast was tasty and staff friendly. I’d really recommend the breakfast as it’s a buffet style for tea, coffees and pastries. I’d stay there again the next time I’m in town!
Overnight stay prior to a flight from Edinburgh. Had a meal in the restaurant which was lovely. Room was clean & warm. Breakfast was buffet style with plenty of choices. Not a fan of the eggs in the hot containers.
Good and delicious full breakfast. Wonderful service, the hotel staffs are nice and helpful. We have hired a car Skoda which we are not quite familiar with. We ask the hotel officer for help to tune the rear mirror. Even they are also have no idea of this car, they try the best to find out the way. Thank you for their kind help and great effort 👍👍👍
ผผู้เข้าพักGood and delicious full breakfast. Wonderful service, the hotel staffs are nice and helpful. We have hired a car Skoda which we are not quite familiar with. We ask the hotel officer for help to tune the rear mirror. Even they are also have no idea of this car, they try the best to find out the way. Thank you for their kind help and great effort 👍👍👍
ผผู้เข้าพักThe hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
CCMarieP86A lovely building and entrance, including a lovely garden and fountain. Very clean and classy, reception staff friendly and helpful. Room was fantastic, so modern and clean with plenty of floor space and storage. Big smart tv, hair dryer, iron and board, free mini toiletries, tea/coffee, full length mirror…couldn’t have asked for more at such a reasonable price for the room! Only thing was the room felt extremely hot when I first checked in (even though radiator was not on). I asked at reception if I could have a fan as windows barely open and a few minutes later it was brought to my room! Restaurant and bar great, breakfast lovely…highly recommend this hotel
ผผู้เข้าพักThe location was wonderful, just at North Street and not far from Scores, the city T2 social, the city centre, all the restaurants.
We were so lucky with the weather, and managed to have a round of golf at the New Course.
the rooms were big and nicely heated. I managed to get the corner room and have great views of the streets. It was well ventilated and the noise on the street did not affect me.
CChun Kong ChoyThe establishment is more interested in running it's restaurant business than the hotel which is formed as one business attached together as one business entity. Even the entrance of the hotel is locked and guests have to use the entrance of the restaurant. No helper to help carry luggages as all the workers were busy helping in the restaurant. There is no elevator for a 3 storey climb to the rooms.