The hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
The trip was great, comfortable beds and a terrific shower. The breakfast was tasty and staff friendly. I’d really recommend the breakfast as it’s a buffet style for tea, coffees and pastries. I’d stay there again the next time I’m in town!
AAlice HappyheartWe very much enjoyed our stay at this hotel. We were pleasantly surprised by how friendly and polite the staff were.
The hotel room was clean and well stocked with towels Scotch biscuits and all the coffee and tea we could drink.
There are two bars here and a restaurant and an absolutely stunning garden the parking facilities were plentiful.
The staff were able to assist me with a set of pliers so I could fix the zip for my bag.
And the hotel is 5 minutes walk from the main road to Edinburgh so you can catch a bus direct to Edinburgh that runs from the early morning to very late at 23:30.
Stay here to save a few pound in comparison to central Edinburgh and be pleasantly surprised by the peaceful atmosphere great for winding down after travelling
We also asked for the bathtub and they provided.
ผผู้เข้าพักThe hotel was clean, but I booked a double bed room to share with my sister on trip.com and when I paid and got a confirmation that it’s a double room it was not refundable . When I contacted the hotel they said that because they did not have twin rooms available it reverted the booking to double in the system. I contacted trip.con to cancel the booking they said that it was non refundable booking, I explained that it was their system that made the error and not me, the agent said I will contact the hotel and check if they can accept a refund, she got back saying that they have refused and trip.com could not help. I was furious and I had to go and sleep on the sofa bed and this was uncomfortable also the heating was doing some tapping sound as I am light sleeper I could not sleep properly at all.
SShepShepThe trip was great, comfortable beds and a terrific shower. The breakfast was tasty and staff friendly. I’d really recommend the breakfast as it’s a buffet style for tea, coffees and pastries. I’d stay there again the next time I’m in town!
CCMarieP86A lovely building and entrance, including a lovely garden and fountain. Very clean and classy, reception staff friendly and helpful. Room was fantastic, so modern and clean with plenty of floor space and storage. Big smart tv, hair dryer, iron and board, free mini toiletries, tea/coffee, full length mirror…couldn’t have asked for more at such a reasonable price for the room! Only thing was the room felt extremely hot when I first checked in (even though radiator was not on). I asked at reception if I could have a fan as windows barely open and a few minutes later it was brought to my room! Restaurant and bar great, breakfast lovely…highly recommend this hotel
CChristine MichelleI really enjoyed my stay at this hotel. The atmosphere was peaceful and quiet, which made it perfect for rest. The rooms were surprisingly big, nicely furnished, and very comfortable. Everything felt well maintained and clean. Overall, a great place to relax and unwind. I’d definitely stay here again.
ผผู้เข้าพักThe location was wonderful, just at North Street and not far from Scores, the city T2 social, the city centre, all the restaurants.
We were so lucky with the weather, and managed to have a round of golf at the New Course.
the rooms were big and nicely heated. I managed to get the corner room and have great views of the streets. It was well ventilated and the noise on the street did not affect me.