"Plus:
The room is very nice size, very clean and near the railway station.
The reception is very friendly and helpful
Minus:
They claim my booking does not include breakfast but I did book with breakfast. So I have to contact Trip.com to sort this out. Waste of time.
No kettle in the room. I requested for one and they say EUR5, but they waived the charge. It’s nice but then why is it so difficult to have a kettle?
The soap dispenser is filled with hair conditioner! I told the receptionist. He is super nice and gave me a small travel size for the night first. Super kind. Next morning, they changed but this time again they filled in the wrong bottles haha. I gave up.
The breakfast is very nice, good variety and quality."
"I had an amazing stay on this hotel. The room is awesome and will most likely book this again when the price is reasonable relative to its competitors around the area."
"Great facility with good location. Also got to enjoy some free gloggi and cookies one afternoon. Breakfast was also delicious with a variety of food."
"Excellent location! Everything is within reach, from the metro to trams and trains. The room was clean and had all the necessary amenities, even though it was a bit compact. The only downside was the pillow—only one was provided and it was quite flat. Overall, a very pleasant stay and highly recommended for its convenience!"
FFantastic13Overall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
DDave36Location, Hotel, room, and breakfast were all quite good. Unfortunately we didn't have time to go to the sauna and to the gym.
Our stay was good.
Warning : don't use the shoes cleaning polishing machine in the lobby it badly scratched my brand new shoes and the staff didn't give a damn about it.