Located about 7 km from the airport, it is a well-located hotel for airport users.
The rooms were a bit small, but clean and I liked it.
It is a good hotel for travelers.
It was a nice staycation, located at the city center of Madrid. Approachable and friendly staffs. The room is spacious,clean shared bathrooms, a complete kitchen equipment... surely we'll come back🥰🥰🥰🥰
Very good hospitality, very welcoming staff attending the reception, very accommodating and not a single situation where we felt unwelcome and treated unfairly. Definitely will book in the future holiday plan. Highly recommended.
SSultanofparisTop hotel !
+
Location
History and legacy
Cupola lounge
Renovated hotel & rooms
Great room service
Good value
-
No spa
Not enough night staff
CCarlos IvanPretty crowded sometimes but I could work and sleep without any problem. My only concern was that AC didn't work at all, sometimes was pretty hot.
ผผู้เข้าพัก• The bed was very comfortable and provided a good night’s sleep.
• The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C.
• The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around.
• The bathroom included a hairdryer.
• The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering.
• No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink.
• There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge.
• Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner.
• It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus).
• The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto.
• Their assistance made our trip much smoother and more comfortable.
MMariaB12Good location, quiet and safe area. Kitchen to cook but the other residents didn't like it when I tried to use the kitchen. Separate rooms for men and women but I chose to stay in the men's room to be with my son. I never had an issue in there. Some of the staff were kind and some was rude and gossipping to other customers us. The problem was the second day when I tried to use the women”s bathroom when I woke up in the morning -as I was advised to by the staff- and some Latino women didn't allowed me to go to the toilet. I went to the men's bathroom although they didn't like it too using theirs. In the afternoon I went again to take a shower, again in the women's room, and two other Latino women started talking and talking, making recommendations and problem. Again I left. Asked the receptionist about their boss to file a complaint but nowhere to be found. Just like Acacias and Thirty One so in Las Rosas the same boss but hiding. You can”t contact them.The same company owns these three and four more hostels and I realised this is the way they operate. They definitely have a personal issue with me and I don”t know if it is because I am a European citizen and not a Latina or it is something else. But that kind of bullying I've suffered in their hostels is unexceptable and I will not allow it. I will proceed in the court against them as they treat me like they are superior, they bullied me and they have to get what they deserve. So I will see them in court. As for their other hostel Rio who have cancelled our reservations and caused us so much trouble yesterday, I will write my review for them in every detail. So disrespectful and so unprofessional.