Petit Hostel La Latina

The location is in a quiet neighbourhood and nearest supermarket is 5 minutes’ walk away… there is however limited fridge space and seating area so it can get crowded, also despite labelling my food, it was still stolen! (Such a common occurrence is food theft in hostels)

The worst hostel I've ever stayed in anywhere in the world. There's no air conditioner and no fans on the room. It stinks. The room stinks. The bathroom was filthy and stinks. It was a smelly stinking disgusting slum. Also there was 0 members of staff there at all times except the cleaners who hardly ever come. The members of staff are apparently in USA and abroad. One of them when I called him to ask where my room was or if someone was going to show me where my room is because there's so many rooms and it's quite a big building. He said "he's never physically been in the building and doesn't know where the room is. They were rude over the phone, argumentative and just horrible bad attitudes. Nasty terrible people that aren't doing their jobs properly. I came to Madrid for a city stay for reasons of leisure and tourism because I'm back packing Europe trying ti have a good time but the members of staff over the phone just caused me stress and grief. They have expelled me from the hostel permanently and I was thinking how can you even do that when you're never even here to kick me out anyway? They expelled me because I complained that the ridiculous awful complicated and difficult self check in machine was faulty and had errors. The self check in machine is awful, slow and stupid. There should have been a human receptionist doing their job to welcome me and show me to my room and give me my room key in person instead of too many complications with that self check in machine which just causes misery and stress . As a result of the self check in machine not working and no members of staff ever being there, I was homeless on the streets of Madrid 1 night because I physically couldn't check in. The people over the phone didn't care that I had to sleep on the streets of Madrid and said its impossible to even just let me in. It's expensive as well. I paid like £18 per night to stay in a room that stinks with a bathroom that's disgusting. If there wasn't other tourists there who let me in and showed me to my room and helped me get my key, I would have had to sleep on the streets again. I advist for this hostel to just simply pay the wage of people to physically there in the hostel to help people check in.and I advise foe them to throw that self check in machine away

It was okay. The cleanliness is not that great, it is very difficult to contact them (there is no receptionist). The location is good and the bed is comfortable

I love this place. I met new friends and I created a very meaningful memories with them here.

Clean and good location. No towel but amenity shows towel include actually charge 2eur. No hair dryer but it shows on booking included too. Female room is underground with stairs so not convenient with big suitcase. Staff is not friendly like other places

This hostel is run by AI there are no humans in this hostel. You enter by putting your sensitive information in a kiosk outside of the hostel, so make sure you have data/wifi. I did this and arrived after checkout time (4 pm), yet the system would not give me my key card, saying that “the bed wasn’t ready”. So I clicked the help button, which connects to a call center in a far away foreign country. The first time, a woman picked up and said she’s “helping other customers” and she hung up on me, it took 20 more minutes for anyone to answer. A man picked up the call and when I said hello he said “ you better be nice or else I’m not going to help you” I was too stunned to speak, it was pouring rain and all I said was hola. Eventually he realized the mistake and fixed it, I was able to check in. Well it got worse. When you enter the building you have to go down stairs, and there is no elevator, so be prepared if you have heavy bags. I was fortunate to get put in a female dorm, however when I opened the door there was a broken full glass mirror all over the floor. Glass shards were everywhere. I immediately used WhatsApp to tell the ai chat bot, who told me it will transfer it to a human. One hour later, they told me they will not fix anything as “it’s not their fault” . I begged them saying there is glass in the bathroom, shower, everywhere, that this cannot be safe. I asked for compensation and they refused. Well after begging and pleading they sent a human to clean up the glass. Outside of this tumultuous entry, it seems they have humans clean the rooms every few hours. It is clean, and whatever material they use for the floors dries water quite quickly so the showers and bathroom was fine. They came in about 4 times a day to do random things like change key cards and clean the common bathroom. Because my dorm only had 2-3 people at a time, it was manageable but I would not stay here if it was fully booked, because the walkway is quite narrow and there are no windows if it gets too hot. They do give a free towel (most hostels dont so this was a nice touch), and there is no need to bring a padlock, because your keycard will do it for you.There is no luggage storage. With all this considered, I want you to take a good look at yourself and say is this something I want to do. This is not a social hostel, it’s honestly more of a capsule hotel. I think they should market it like that, and make it more apparent when booking it is run by AI.

I was in a shared female dorm. Nice bed and location. A towel was provided but be prepared for a cold water shower. No real kitchen to speak of. Just a small iced over fridge and microwave. It’s in a nice location and easy to walk to all the hot spots.

A surprisingly nice experience. I stayed in a mixed room for 8. Everyone was quiet and neat. The bathroom and toilet is very clean. The staff Arecia was very friendly. I’d stay again.

The bed was comfortable and the toilet and bathroom were clean. The location is convenient. Overall, it was a pleasant experience.