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Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable. A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled. Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe. In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative. It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice. Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.

Best 4 star hotel!! Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel. The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room. We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal. The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy. It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel. If there’s anything to complain about, I would say the steam room wasn’t working during my stay!

We had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists. If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)

I had a really lovely stay at Kora Tigot and would definitely stay again. The apartment itself was honestly beautiful, super clean, thoughtfully designed, and one of the nicest places I’ve stayed in. The styling was gorgeous, the bed was incredibly comfortable, and the air conditioning worked really well, I barely needed to use it because the apartment stayed cool easily. It genuinely made me happy coming “home” there each night. I booked the mountain view apartment which also overlooked a vacant lot/carpark area, but it was very quiet, got lovely afternoon sun, and wasn’t windy, which I actually appreciated. The location is a little removed from the main tourist areas of Tenerife, but for me that was actually a positive. It felt calmer and more relaxed. I would recommend getting a hire car from the airport - they are very cheap to rent on the island. A few small things could improve the experience further: * The pool closing at 6pm felt quite early, especially in summer. * It would be great if the hotel considered making it adults-only in future, as I think the atmosphere and style of the property really suit a quieter experience. * The apartment kitchen was very well equipped in some ways (there was even a stick blender/juicer), but oddly missing some basics like a tea towel, cooking oil, and more than a couple of salt and pepper sachets, coffee sachets. * The generators outside were also a little noisy at night depending on where the apartment was located. * Service wasn’t always especially warm or welcoming, although I’m not sure whether this was partly a language/cultural difference rather than intentional. Overall though, the quality and design of the accommodation really stood out and I’d happily stay here again.

น่าทึ่งมาก วิวและทําเลที่ดีที่สุด ฉันยินดีที่จะกลับมาอีกครั้ง บริการดีเยี่ยมทุกอย่างเท่าที่ควร ขอบคุณมากสําหรับโรงแรมที่ทําให้การเข้าพักของฉันมีความสุขมาก

The location is too far out for our liking but as we had rented a car, it was fine. We had also read reviews about the location so we expected it. For our rental car we were given a parking slot someone had just parked on so needed it changing. It did not seem like they were enforcing the parking. We were there in December so the weather was pleasant and not too hot to walk down to the Italian restaurant to have dinner. They are friendly at the Italian restaurant and their prices are good. They also went out of their way delivering food to door to our oldest child that had not come out for dinner with us. We did not go to the restaurant on site as the restaurant on site is independent and seemed very catered for the Brits. There is no breakfast available in the mornings on site so if like us, totally unprepared, the supermarket on site is ridiculously expensive and staff not very friendly. First morning we bought everything we needed, after we were prepared and only bought expensive baked goods. We did not try the pools, as the opening hours were extremely short. It would have been better if they'd been early morning till late evening. We heard there was a pool bar. There is a small playground for toddlers. Our house was a good size for a family of 5, allowed to stay 6. We would return because of our odd size family, the terrace and friendly receptionists.

Really excellent accomodation in a quiet but central part of Playa Del Ingles. Wonderful friendly staff and clean comfortable room. I will be booking to go back.

El hotel está genial, pasé unos días en Tenerife con mi pareja y estuvo genial. El desayuno tiene una grandisima variedad y tiene gusto para todos, está genial! También la limpieza de la habitaciones es diaria y la dejan impoluta sin tocar o mover tus pertenencias de sitio. Las piscinas están genial, estan en la azotea del hotel y está genial. La atención y el servicio ha sido de diez. Además si no alquilas coche tienes al lado la estación de guaguas y eso está genial. La verdad que a nosotros nos ha encantado y cuando volvamos eligeremos el mismo hotel.

フロントデスクが無いので、チェックインが少し複雑で時間がかかりました（WhatsAppでホテルスタッフと連絡を取る必要あり）。早く着いても早くチェックインしたり荷物を預けるということはできないので注意が必要です。ヨーロッパに比べてカナリアの方は湿度が高いのか、部屋が少しカビ臭く、部屋も湿ってる感じがしました。窓もありますが、私たちの部屋には中庭？に面した窓しか無く、ずっと窓もカーテンも閉めていました。また、他の部屋の音楽が聞こえてきたりしたので壁は薄いと思います。 ベッドルームとバスルームを隔てるドアは不安定で上の隙間が大きいので入浴時や排泄時などの音などを気にする方にはお勧めしません。また、バスルームにはシャンプーとシャワージェルが一体化したものしか置いていないため、気になる人はシャンプーやボディソープを持参された方がいいと思います。 部屋にはケトルや電子レンジ、冷蔵庫、シンク、食器類が備られているので簡単な食事なら準備できます。連泊する人にはいいのではないでしょうか。