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My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

ทําเลที่ตั้งสมบูรณ์แบบสําหรับทุกสิ่งในเมือง พนักงานมีความเป็นมิตร แต่ยังทิ้งคุณไว้ด้วย สระว่ายน้ําเป็นพื้นที่บาร์เย็นและเป็นที่นิยมในตอนกลางคืนดังนั้นอาจมีเสียงดังขึ้นอยู่กับว่าคุณมีห้องไหน มีสิ่งอํานวยความสะดวกพื้นฐานเพียงพอ แต่ไม่มีเครื่องเป่าผม!

The hotel is great and the staff is even greater. The overall decoration of the whole premisses is very beautiful and there's a nice garden facing all rooms. The room was spacious and clean, the bathroom has a good size and the bath space is big. The shower has a good volume of water and the heating works fine. The room also has a closet, a drying rack for clothes (very helpful with all the hot springs and rain), a small fridge and air conditioning. There are two pools and they are well cleaned. But the staff is the real highlight of the hotel. Everyone is super friendly, polite and helpful. They cook an amazing breakfast and can also help finding the best tours. I couldn't have asked for a better stay at La Fortuna. Highly recommended. Thanks everyone for the great stay, keep up the good work!

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

Супер красивый отель! С прекрасной вкусной кухней, отличным персоналом, огромными комнатами. Вид на Ареналь божественный!

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

This hotel has a free shuttle. Ask at Information at the airport and they will show you where to find it. It's easy. From friendly reception to good breakfast to arrangement of quick tour, I enjoyed my stay here. Comfy pillows and bed. Everything here was to my satisfaction, including a nice, hot shower and late checkout. I recommend this hotel.

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

ฉันอ่านบทวิจารณ์ที่ยอดเยี่ยมของสถานที่แห่งนี้ในฤดูร้อนและมันก็ไม่ทําให้ผิดหวัง มีเส้นทางเล็ก ๆ ในสถานที่ให้บริการ ตื่นตาตื่นใจพวกเขามีขนาดเล็ก แต่คุณไม่ได้อยู่ถัดจากอาคารอื่น สระว่ายน้ําดีมาก แต่ไม่มีความร้อน หากคุณมาจากอเมริกาเหนือคุณคุ้นเคยกับมัน หรือสดชื่นโดยเฉพาะหลังจากตากแดดสักพัก โรงแรมได้รับการดูแลเป็นอย่างดี แต่เป็นสไตล์ท้องถิ่นมากกว่าฉันชอบห้องพักมาตรฐานของโรงแรม ห้องพักสวยงามและเตียงนอนสบาย คุณไม่สามารถผิดพลาดที่นี่ หลายคนที่ฉันพบทําสิ่งเดียวกันและใช้เวลาคืนสุดท้ายในคอสตาริกาก่อนบินออกไป ปลอดภัยมากไม่ใกล้มาก แต่ที่ดีที่สุดคือวันหยุด Pura Vida ของคุณ

เกสต์เฮาส์นี้เป็นอัญมณีอย่างแน่นอน ห้องพักที่ใช้ร่วมกันสะอาดสะดวกสบายและมีบรรยากาศที่ดี พนักงานเป็นมิตรมากและทําให้ฉันรู้สึกเหมือนอยู่บ้าน พวกเขาทําอย่างดีที่สุดเพื่อให้แน่ใจว่าฉันมีช่วงเวลาที่ดี ราคานี้ไม่มีใครเทียบได้สําหรับคุณภาพของที่พักและการต้อนรับที่อบอุ่น ฉันขอแนะนําโฮสเทลนี้ให้กับทุกคนที่กําลังมองหาที่พักที่เป็นมิตรและเป็นมิตร