We stayed at Sofitel Xining for a total of four nights, and our experience was exceptional from start to finish. The hotel is beautiful, the rooms are modern and spacious, and the facilities (pool, gym, executive lounge) are world-class — but what truly made the difference was the incredible hospitality.
A very special thank you to Lucy and Mia at the front desk. Their warm welcome, kindness, and proactive support made us feel genuinely cared for. They went above and beyond to help us during our stay — from arranging transportation to providing great local recommendations. Their professionalism combined with their friendliness made every interaction a pleasure.
We also want to thank Jenny, the Staff Manager, for her attention to detail and personal care. She checked on us several times to make sure everything was perfect, and we felt truly valued as guests.
It’s rare to experience this level of service — we felt more like friends than hotel guests.
Highly recommended. We will definitely stay here again when we return to Xining.
HHederahelixBeautiful hotel with a nice courtyard, coffee, and nice staff. It was easy to check in as a foreigner, and we enjoyed a lot our 2 nights here. The room was big and well distributed. The hotel is not far from the city center and many small supermarkets close to the hotel.
AAust ReidWhat a fun hotel. In the heart of a busy pocket of Xining with shops and restaurants surrounding the hotel. Clean and modern rooms. Excellent breakfast, easy parking and on the west side of town which makes access to Qinghai Lake easy. 100% recommended. Thanks for a great stay.
ผผู้เข้าพักI am from Japan, and I stayed at this hotel with my wife. Before our arrival, I was in contact with the hotel manager via WeChat. The manager personally picked us up at the airport, and we were able to get into the car without any waiting time at all. He was incredibly kind, and we communicated smoothly using a mobile translator.
Since we arrived at the hotel around 10:00 PM, the manager was very thoughtful, even asking if we wanted to order food delivery for dinner. We felt a deep sense of hospitality and warmth. We stayed in a twin room on the 16th floor; the view of the mountains from the window was beautiful, and the room was so clean that my wife and I could truly relax.
Because this hotel puts its guests first, we decided to extend our stay for an additional two nights. Thank you so much for everything!
我是一名日本人,这次和妻子一起入住。入住前,我一直通过微信与酒店经理保持联系。经理亲自开车到机场接我们,完全没有等待就顺利上车了。经理非常亲切,我们通过手机翻译机交流得很愉快。
到达酒店时已经是晚上10点了,经理非常体贴,还询问我们是否需要点外卖吃晚饭,让我们感受到了无微不至的关怀和温暖。我们住在16楼的双床房,窗外的山景非常美丽,房间也非常干净整洁,我和妻子在这里度过了非常放松的时光。
由于这是一家全心全意为客人着想的酒店,我们决定再续住两晚。非常感谢!
私は日本人です。妻とホテルに泊まりました。Wechatを使い事前に、ホテルのマネージャーと連絡を取っていました。空港までマネージャーが車で迎えに来て頂き、待ち時間無しで車に乗れました。とても優しい方で、携帯の翻訳機を使って話しました。
ホテルに着いてからも夜10時だったので、フードデリバリーを呼び晩御飯を食べるかなど、とても気を使って頂き、ホスピタリティが凄くとても温かさを感じました。部屋は16階の2つベッドのある部屋を選んだのですが、窓から見える山も美しく、部屋もキレイでとても妻とゆっくり過ごせました。ゲストを第一に考えて下さるホテルなので、追加で2泊することにしました。ありがとうございました!