It was ok for the price. The bathroom was not really clean and I saw some hair still on the bed. They upgraded me on my room though which I thought was nice. I could not take a shower however since they either did not have any running water at some point or no hot water when they did.
The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.
ผผู้เข้าพักThe room was very big and clean. The room was equipped with all conforts. There were some markets near the area. The staff doesn't speak english and doesn't accept foreign credit card but only Alipay and Wechat (we had Visa but didn't accept). The hotel has tour desk so you can manage day trip tò the sorrounding area.
The breakfast had only asian cuisine, there was a Little desk with some sweets for foreign.
The overall judgement Is a good hotel.
ผผู้เข้าพักWe had a fantastic stay which was made even better by a complimentary upgrade upon check-in. The upgraded room was spacious, comfortable, and had toiletries for kids. There are many amenities available and the toiletries given is definitely more then the other hotels. Bottled water are easily accessible in every floor which is a great idea.
The staff were friendly and attentive, always ready to help with any requests. The meals in the hotel are tasty with huge portions given.
Overall, it was an excellent experience and will definitely come back again.