Excellent hotel for your stay in Dunhuang
The location of it is just amazing, it's walking distance to night market and also 15-20min ride to Airport, Mogao caves and Mingsha mountain
The stuff is very helpful and nice
They also have Chinese style buffet for breakfast, it was really good 🤤
We also had a chance for a late check out which was great
And if you need they offer a free airport pick up, just have to inform the hotel 1 day in advance
Overall great experience 👍👍👍
A great experience staying here! Since we’re foreigners without a Chinese phone number, the friendly front desk ladies let us use the hotel’s number to order food from *******. They even added us on wechat to make communication easier. Cute delivery robot helped bring our delivery right to the room. The smart Xiaodu AI system was super convenient too. The room was spotless, and it’s really easy to get to the city center from here!
JJessica MellicaUnfortunately my experience wasn't good. Hot water didn't work, it was only warm. I did it in the afternoon anyway but ny boyfriend waited untill 11pm.
Elettronic key of our room never worked. We always had to call someone to open our room.
About water problem they said there was an issue in all the hotel and they can fix it the next morning.
We could not find a standard queen bed room, they have queen room just very expensive and for cheaper price they have only twin rooms.
We paied a full amount for the night we staied but we didn't have full 100% service we should receive from the booking. They suggest us a refund to change hotel but it was so late and we are travelling with bicycles, after a ride of 150km we were too tired to move in another location during the dark at 10pm. We just needed a hot shower and a bed to sleep.
Finally we received a 100 cny caution back, and the next morning ladies at reception gave us 6 small bottle of water to apologize.
I'm really upset about nobody advise us about water issue during check in, so there was still time to move in another accomodation, especially for elettronic key, I can't understand why it's never worked. Be carefull for next booking about rooms at 5th level. I don't know if it's a problem only for foreign people or for everyone. Room price list are very expensive so, I think they have not a bad service.
Unfortunately it's the first time during my 32 years happened this, especially during my 27 days in China, all the issue where always well reserved. This time my experience was really stressful, I don't feel like to recommended it and I hope never happen again to other travelers.
Thank you anyway.
MM252051****This is my first visit to this hotel, and I must say the facilities and staff attitude are quite good. However, there are a few minor inconveniences:
1. After a long day of walking, if I want to soak my feet, I have to carry a heavy wooden bucket to the bathroom to fill it with water, which is inconvenient and risks straining my back. It would be more practical if a hot water kettle was provided in advance .
2. The room has limited wardrobe space, requiring clothes to be stacked on top of each other, and there are not enough hangers, which can be inconvenient at times .
3. The room does not provide ear-hook coffee; instead, only three-in-one coffee is available, which I’m not very accustomed to drinking .