가격이 인스부르크 시내는 너무 비싸서 여기로 했는데 렌트카 있으면 괜찮은데 아니면 솔직히 위치가 애매하긴 해요ㅠㅠ
그나마 호텔에서 체크인 시 웰컴 카드인가 교통카드 주는데 버스로 시내까지 삼십 분 걸려요..
그래도 리셉션 직원분들이 너무너무 친절하셔서 인스부르크에 좋은 기억만 있네요!
그래서 그런가 이 호텔 한 거 후회는 없고 그냥 조금 불편한 점이 있지만 잘 지낸 것 같아요
감사합니다!
Rooms were clean, spacious and great that it had a small kitchenette.
Service was excellent and the gym/sauna was good enough to be used.
Was about a 15mins walk from the train station and 20mins walk from the main area/old town.
Other than the location, everything else was great.
ผผู้เข้าพักWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
ผผู้เข้าพักไม่ใช่ครั้งแรกของเราและจะไม่เป็นครั้งสุดท้ายที่เราพักที่ Kempinski Hotel Das Tirol แต่เราคุ้นเคยกับบริการอื่น ครั้งนี้ห้องพักไม่สะอาดเท่าที่คุณคุ้นเคยกับ Kempinski Hotel Das Tirol ห้องพักก็เก่า
ผผู้เข้าพักFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
KkoratakiLovely stay in the heart of Innsbruck
I had a great experience staying at a hotel right in the center of Innsbruck. The location was perfect — close to the old town, shops, and public transport. The room was clean and comfortable, and the atmosphere was very calm. One of the highlights was the breakfast in the morning — a good variety of fresh options to start the day. I’d definitely recommend this place if you’re visiting Innsbruck!
AAndrew The GreatGenerally speaking, a decent w hotel, with very friendly staff that is willing to help.
On the negative side, the hotel is literały located on the university campus- which results in a lot of noise especially in the evening. Next door to the hotel is a popular pub where students are parting every day into wee hours. Lots of laud conversations especially after the drinking. My room was facing the pub and even though I was on the 3rd floor , I couldn’t sleep without earplugs.
Another thing to know is that a steakhouse is attached to the restaurant - nice place but rather expensive. 12 to 15 min walk to the train station. Numerous bars and pubs in the immediate area, typically crowded in the evening, and people drinking along the side walk that is narrow.
PParttime travellerI recently stayed at this hotel and had a pleasant experience overall.
Location: The hotel's location is excellent, making it easy to explore nearby attractions and enjoy local dining options. Everything I wanted to see was within walking distance, which was a huge plus.
Breakfast: The breakfast variety was impressive! There were plenty of options to choose from, catering to different tastes and dietary preferences. I particularly enjoyed the fresh fruits and pastries, which provided a great start to my day.
Bar:The hotel bar was another highlight of my stay. It had a cozy atmosphere, perfect for unwinding after a day of exploring. The cocktail selection was creative, and the staff was attentive and friendly, making it a great spot to relax and socialize.