This property is basically the ideal mid-market, comfortable-but-not-fussy hotel. I stayed for two nights last month, and I was impressed by both the service and the room. After a quick and easy check-in, I headed up to my room, which was spacious, spotless, and well-considered. (The people at Marriott who design the SpringHill Suites brand clearly did a lot of market research to figure out what business travelers want; it's space, a good bed, a large desk, and a lot of power plugs.) Shortly after I got to my room, I got a call from the front desk asking if there was anything I needed. I haven't gotten a call like that in years, and I sometimes stay at much pricier, four-plus-star downtown hotels. And this call didn't feel perfunctory; the attendant really seemed to go out of her way, including at check-in, to see how she could help. Breakfast was meh, which was what I expected. But this impressed me: Shortly after breakfast closed, a colleague came down, looking forlorn that he had missed the cutoff. When he asked an employee who was cleaning up whether breakfast had closed (of course it had), the employee told him to wait right there, went into the back, and made him a breakfast sandwich. It was the sort of unnecessary, above-and-beyond service that you remember. So, the SpringHill Suites is not an elite resort or a unique boutique. But it is spacious, well-appointed, clean, and comfortable, with outgoing staff, and I'd go out of my way to stay there if I'm in the region again.
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