Friendly staff and immaculately clean. Overall we had a lovely stay and were fortunate to have a beautiful sea view room with huge balcony on the 5th floor accessible by stairs or lift. Rooms are traditional, slightly dated, but arguably Italian style. Plugs are 3 pin round (L). We had 2 pin round European adapters but they worked ok. Some may find the beds quite hard but we have a similar mattress at home so it suited us. Pillows also quite hard but we did manage to get a softer one from reception. Rooms were cleaned daily and towels changed as required. Unfortunately the air conditioning wasn’t on during our stay, so we were advised by reception to sleep with the balcony door open and mosquito blind down. This was ok, but air con would’ve been welcomed as temperatures were up to 26 degrees in the day. Understandably the hotel doesn’t turn their air con on in April as temperatures are variable, but for us Brits 26 degrees is tropical! We didn’t use the pool but it was clean and plenty of sun beds available. We were out and about most days visiting Pompeii, Herculaneum, Sorrento, the Amalfi coast and the beautiful villages of Positano and Ravello. Would thoroughly recommend the TUI trips as you have to be very brave to drive these roads - would not recommend car hire as it’s just too dangerous! Our TUI Rep Marianna was brilliant. Would highly recommend her free walking tour around Sorrento which we did on our first day as it really helped us to find our feet and provided lots of useful information. The free shuttle bus from the hotel was great. We used it a number of times to get to and from Sorrento both in the day and at nighttime. It runs on the hour from the hotel and at quarter past the hour back from Sorrento. The drivers are friendly and work really hard. All staff were polite and friendly and very hard working. We had a few issues with slow dinner service but staff were aware and apologetic. Breakfast was good with a great selection of continental, fruit, scrambled egg, bacon, pastries etc. Evening meals were ok, but choice was limited. Some standard dishes such as a pasta dish / pizza would have been welcomed to widen the choice. I wouldn’t say the food was outstanding but it was reasonable. Complimentary water for the table would also have been welcomed. Drinks were around 6 Euros for a beer and 9 Euros for an Aperol Spritz / spirits. We ate out a couple of times at a restaurant called Meating in Sorrento which was lovely. The main improvement would be to be able to check in earlier. On arrival at around 1.30pm, we were directed to the lounge bar and were given a complimentary drink which was nice, but we weren’t sure why this was happening. We had been up since 1.30am and just wanted to get changed into something cooler and relax outside in the sunshine. We waited and waited and eventually asked if we could get our room key only to be told that rooms wouldn’t be ready until 4pm. We went outside and had a snack from the pool ba
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