"Our family had a wonderful stay at Castle Peak Hotel. From check-in to check-out, the staff were friendly, professional, and always willing to assist with our needs.
What truly stood out during our stay was the exceptional customer service. We had planned an early morning swim, and the hotel staff went above and beyond by opening the pool earlier than the regular schedule for our group. This thoughtful gesture was greatly appreciated and made our experience even more special.
The rooms were clean and comfortable, the facilities were well-maintained, and the overall atmosphere was warm and welcoming. Small acts of kindness like the extra effort made by the staff show how much they value their guests.
Thank you to the entire Castle Peak Hotel team for making our stay enjoyable and memorable. We highly recommend this hotel to anyone visiting Cebu and look forward to staying here again in the future."
"I was a bit disappointed about our breakfast. It could have been more palatable if it was a buffet to indulge ourselves with lots of options. They could renovate their pantry or restaurant to look more appealing or attractive. Overall, I enjoyed our stay. The room was clean. The pressure of the water from the faucet or from the shower was great (for me this is very important). The staff are accommodating and helpful. The location is convenient. It is near the city port, SM City, and Robinsons.
The overall rating is 4 and above. Thank you Sugbutel."
"I hotel was good, reasonably up-to-date, and good facilities.
Breakfast was okay, but I would prefer to include Milk based drinks and real fruit juice to be served.
Overall reasonably good value and staff were friendly and attentive"
"service was consistenr from frotn dwsk accomodating my many requests to the dining area service crew and gift shoppe all sp accomodating and friendly to adjust to my needs. I even got an early check in!
I lile how this place is small enough where everyone can access fhe pool and beach and restos and rooms in just a few meters…
I had a great time and will come back again since this place was so easy and realxed for me with a pwd child.
room to imrpove:
aircon units can be upgraded but it was good enough for our stay"
"Great service and very helpful. The officers informed us about taxi transfer from the airport, day trips, etc with prompt response. The hotel locate in the quite zone, however we can walk 5-10 min to shops/restaurant. It‘s pretty good that our rooms were beside the seaside and could walk to the snorkeling spot. Also the hotel provided masks and life jackets for free in the area which must be returned by 5.00 PM. The owner, madam Helen is very kind. She gave us a drive and suggested for must try food/restaurant.
The only thing we regret is that we only stayed here for one night. 😂"
"Class place. Open area and close to the centre. Abit of a dark alleyway at nighttime. Not the most insane social place at all(maybe off season idk). Comfortable hammocks. Only downside is that they turn off AC during the day (so when you check into your room for the first time it’s still warm) and no cold water dispenser!"