โรงแรมที่มีสระว่ายน้ำในสมาร์คันด์

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

Stayed here for 3 nights, the reception is really helpful and friendly. The room was huge, beds are comfy & breakfast spread was nice. There’s a small incident where when I checked in I asked the reception how do I use the laundry service, and he gave me wrong information which ended up they didn’t do my laundry and I was out of clean clothes. I called the reception at 7pm (the laundry is closed) and they quickly send someone to collect the laundry from me & send it back to me, cleaned the next morning at 8am. But actually the laundry service is only available 10am-6pm. Glad that they took a swift action on this matter!

ห้องกว้างมาก มีสิ่งอํานวยความสะดวกครบ มีระเบียงเล็กๆ อาหารเช้าอร่อย พนักงานตอบสนองดี โรงแรมตั้งอยู่ในย่านที่ดีใกล้ University Avenue ไป Registhan สามารถเดินไปได้ เสียดายที่ไม่ได้จัดการใช้บริการสปา

After a few rough nights at a Soviet hotel, words can’t describe how happy I was to see this hotel. The male receptionist was very welcoming when I arrived as he let me check in a bit earlier after a train ride. The breakfast fulfilled my needs as they have fresh fruits, vegetables, yoghurt, eggs, coffee… no complaint. The guy working at the breakfast area was also very helpful. After I finished gym, I went up there. He immediately asked me if I needed water. It shows that he’s attentive. I felt happy staying there. The reason I booked it was the gym. As an active person, I need to work out on my travels. The gym is not fully equipped but it provides with the basics such as a treadmill, a bike and weights. Location wise, it’s not in the center of the tourist spot but it’s walking distance. It took me 15 min to get to Registan. Don’t worry though as Samarkand is pedestrian friendly.

Everything is fine, no complaints at all, good location, don't forget to dine in next door restaurant, boulevard, and Russia-china bank muzey take photo

We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best. The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…

Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.  When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.  Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.

เราชอบโรงแรมนี้มาก มันใหม่สะอาดมีห้องพักที่สวยงามและอาหารเช้าที่ดี ใกล้สนามบินสะดวก ดีกว่านั่งแท็กซี่ไปสถานที่ท่องเที่ยวสําคัญๆ แต่ทุกอย่างอยู่ในระยะประมาณ 10 นาที พนักงานมีความเป็นมิตรและพยายามช่วยเหลือแขกอย่างจริงใจ

Классный отель. Приветливый и отзывчивый персонал. Чистота везде. Наш номер находился на четвертом этаже. Очень понравился номер. В номере есть всё для уютного проживания. В душе вместо маленьких баночек с мыльными принадлежностями, на полке стоят большие дозаторы. Очень уютное и светлое кафе. Понравилось то, что был шведский стол с большим выбором блюд и напитков. На этажах есть фото зоны в национальном стиле. Отель рекомендую. Большое спасибо персоналу.

Always my choice when I’m in Samarkand. The hotel owner was very kind to upgrade my room during my stay. Strategic location to many historical places, shops and restaurants. Overall the room was spacious, comfortable and clean.