We visited the hotel for our Duex Days event and overall had a pleasant experience. The valet parking was smooth and professional, and the hotel staff were generally polite and courteous.
However, one aspect could be improved: flexibility at check-in. I was running a bit late, so my husband, who shares the same last name and was on the reservation, tried to check in ahead of me. Despite offering to send a photo of my ID and confirming the reservation details, the front desk staff insisted that I had to be there in person. I understand the importance of security, but a bit more flexibility or alternative verification methods would have made the process more convenient and guest-friendly.
Aside from that, our stay was enjoyable, and we appreciated the service and atmosphere overall.
It was my first time to stay at this hotel. The staff were nice and friendly. The room was clean but old. You need to pay $15 to use kitchen stuff. My room had a kitchen and it was good! The location is perfect! I could see the beautiful harbor view from my room!