ค้นหาโรงแรม 5 ดาว ในเพิร์ธ

ที่พักดีมากและพนักงานทุกคนให้การต้อนรับดีมาก จะกลับมาอีกครั้งแน่นอน!!

We enjoyed the stay at the hotel. It is spacious and if you are having a road trip, me being the driving could park and enjoy a drink, then you could walk back to the hotel for the night. We had pizza at the restaurant and we think the food is nice. Took a lot of picture near the vineyard and it was really nice. Definitely recommend the stay. However, you must be aware they do not have employees at the area for 24hrs, therefore if you plan to check-in late like us, you must arrange in advance.

I am writing this to warn other travelers about a major security and privacy failure we experienced at Duxton Hotel WA. Upon returning to our room at 8:55 PM, we were shocked to find our room door fully open and propped up with a wooden door wedge. Our room was located near the elevator, meaning our personal belongings and privacy were completely exposed to every passerby for nearly 5 hours (housekeeping finished at 4:30 PM). The most disappointing part was the management's response. They admitted the mistake but refused a refund, justifying it by saying ”CCTV showed no one entered” and ”nothing was stolen.” This logic is absurd. Security is about prevention, not just reporting after a crime occurs. Whether or not someone entered is a matter of LUCK, but leaving the door open was a total failure of their ”Duty of Care.” They offered a bottle of wine and breakfast, which we declined as it felt like a dismissive gesture for such a serious security issue. If you value your privacy and safety, think twice before staying here. A 5-star hotel should not have a 0-star security protocol.

We enjoyed a family overnight stay to celebrate a birthday. The location is convenient, and we appreciated the hotel’s facilities. However, there were a couple of aspects that detracted from the experience. I was genuinely surprised that there wasn’t even a complimentary bottle of water provided in the room. Having stayed in many hotels, both within Australia and internationally, I have never experienced a hotel that didn’t provide complimentary drinking water as a basic amenity. It’s a small gesture, but one that makes guests feel welcomed and cared for. Unfortunately, the service at the Atrium also fell below expectations. It took quite a while for staff to take our drink orders after we were seated, and when the drinks did arrive, they came out individually over an extended period rather than together. This wasn’t the level of service I would expect from a hotel of this calibre. More broadly, I found the overall customer service lacking. Having stayed in a range of prestige hotels around the world, I’ve come to expect staff to acknowledge guests with a smile or greeting, or simply pause to allow guests to pass in hallways. These may seem like small courtesies, but they are what distinguish exceptional hospitality from average service. During our overnight stay, I didn’t experience these simple gestures once, which made the service feel impersonal and not particularly guest-focused. Overall, while we enjoyed the facilities and location, the level of hospitality did not match what I would expect from a premium hotel experience.