"Not the Ritz experience of the past.
This is the second time we’ve stayed here and have to admit the place has let itself go a little.
Past luxuries seem to have been downgraded and the pool area, which we thought as average previously, has not improved. It’s in the shade for the majority of the day and when the sun does finally find its way into the area the infamous Fremantle doctor afternoon wind makes it an uncomfortable experience.
Limited mixed gender facilities inside restricts couples’ activities.
Not sure we’ll return"
"Had a wonderful stay at Hyde Perth during our Perth trip.
The service truly stood out from the moment we arrived. We reached at around 5am on 23 May, and the Night Duty Manager went above and beyond to help recommend a temporary accommodation for us at a nearby hotel while waiting for our room to be ready later in the day. It was a thoughtful gesture that really helped us rest after a long flight.
He was also incredibly reassuring and helpful when our parcels were delayed, offering to assist with arranging shipment to our preferred address and easing a lot of our worries.
The reception staffs were always warm, friendly, and approachable whenever we had questions, and housekeeping was attentive to all our requests throughout the stay.
The room itself was spacious, lovely, and thoughtfully designed. We especially enjoyed the aesthetic of the hotel, and our room gave us a beautiful view of the sunrise every morning which made the stay feel even more relaxing.
The location was another huge plus — conveniently situated within a short walk to the train station and nearby malls, making it very easy to get around Perth.
Overall, it was a very comfortable and pleasant experience, and I would definitely stay at Hyde again the next time I return to Perth."
"This hotel is located near the Elizabeth Quay within walking distance and the walk along the lake is amazing. The view of the hotel room is breathtaking especially during sunset and sunrise. Yes. You can see both!
Service from the team is excellent and I cannot ask for more.
The gym is equipped with good equipment and the conveniences of IGA supermarket being part of the complex helped us to get anything we missed.
Highly recommended."
"Perfect location for us. Close to cafes/eateries, St. Mary Cathedral, quiet at night...
Staff is very friendly and helpful. Would be much better if the lighting in the corridor is brighter, also in the room. We found it a bit too dark.
We did not have any meals at the hotel.
What I find disappointing about Marriott Bonvoy's hotels : internet. the message that it is insecure and the complicated process to get access have been quite annoying.
I tried to book via Marriott Bonvoy's apps, but rate is significantly higher than OTA.
Love Westin's architecture and surrounding (spacious walkway). Could be better with heated pool."
"The television in the room did not work it would turn on but had no reception,we had multiple technicicians enter our room late at night it wasn't until after midnight a technician realized it was the wrong remote control after leaving and returning again and it was finally resolved only to realise the Tv does not have access to netflix or streaming tv. This was a disappointment to our anniversary treat stay at crown, was expecting a more relaxing stay without the hours of disruption of multiple technicicians working in our room at midnight to turn on the television. When the desk staff enquired how was our stay, they seemed oblivious but not overly concerned or genuinely apologetic about the interruption to our stay.
It was a shame as the hotel and Crown complex is an impressive location that I have I had the prestigious honour to contribute to the construction and maintenance of the stone and tile installation, dating back to the original buswood build and ongoing upgrades to presidential suites over the years and even the more recently upgraded Crowns construction including their presidential and other exclusive areas. So this was a rare opportunity to experience first hand the exclusive facilities I contributed to. The finished product was a treat to see up close for where our stay allowed us limited access to, I would love to be able to afford to access some of the exclusive areas I had responsibility for parts of prestigious projects there that I hoped to one day witness even if it was on special events like my anniversary, but I don't think even on rare occasion that the local experience is worth the expense might look to Bali resorts still for value and quality of an all inclusive hotel experience stay."