XXue-YanMy sincere compliments to this hotel and the owners! This was my first time visiting China and I chose to stay in this hotel in Kunming for a few days. I really enjoyed my stay here as a tourist and would not have wanted it any other way, because I really fell in love with Kunming with this hotel as a basis. The room was very clean, which is very important to me. Also, the description indicated on the website aligned with the hotel, like free Wi-Fi, the room being smoke-free, housekeeping everyday, nearby attractions and a peaceful environment. Especially the latter was very convenient, since the hotel is situated within a community secured by a gate, away from the busy streets. The community is quiet at night, which made it a very peaceful basis to return to after a full day of activities - and also a nice environment to sleep. In the community but also at the gate, there were many restaurants which had delicious local food. The bus station was a short walk away, just in front of Guandu Ancient Town (which I really recommend to visit, just like the temples). Last but not least, the owners are very friendly. They were very patient with me (a foreigner not speaking Chinese) and translated everything to English using their mobile phones when they did not know the words. They made good recommendations for places to visit, like the Yunnan Provincial Museum, parks or good restaurants. There was always someone at the reception, which gave me a safe feeling, because there was always someone watching the people who entered the hotel. After my checkout, I was even allowed to leave my suitcase at the hotel for a while so I could explore the area one last time before I would move on to my next travel destination in China. This was definitely my best hotel experience so far, and at the time of writing this, I have visited more hotels in China and this one is still my top 1!
PPsymondDespite the convenient location, comfortable beds, and all-important quiet sleep we managed to get, the hotel's communication to arrange our pick up from the train station at night and what turned out to be a self-check-in was just dismal, clearly needing more training to ensure better organisation for future guests. The following constructive advice is to help the hotel improve and for (particularly foreign) guests to note:
1. Ask for guests' phone number and inform the driver well in advance of our arrival, instead of waiting till the very last minute to do so. We reached out to the hotel via WeChat the day before and rightfully received detailed instructions (in Chinese) to find the driver (the pick up service is actually outsourced to a separate company using 3 different vans), but once we found the van, the driver angrily insisted we call the hotel to identify us by confirming our phone number - we were not allowed to board without the hotel's confirmation, which should have been done directly with the driver well in advance of our arrival.
2. This hotel is not manned after hours, let alone 24 hours, so please make it known well beforehand that we will have to check in ourselves if arriving after hours, and provide clear instructions on how to do so instead of communicating them through the phone while guiding us using the security cameras. It is not the guests' responsibility to do your administrative work (to report ourselves to the authorities by scanning the police QR code and filling out our details) at 11 o'clock at night when we have an early morning train to catch the following day. The hotel should allow guests to enter the room as soon as possible upon arrival, not have us wait half an hour while they struggle with what was clearly their first time checking in foreign guests - worse still over the phone - insisting that this be done before we could enter our room.
3. If the hotel truly wants the patronage of foreign guests, they will have to prioritise our convenience and comfort over theirs by actually having someone check us in in-person. Remotely doing so to save costs is as absurd as expecting foreign guests to communicate our details over the phone, sending photos of ourselves, our passport details etc. via WeChat, and then finding our room card and the room by talking to someone over the phone in Chinese. At the very least, these requirements and instructions should be clearly produced and communicated beforehand so that nothing is improvised.
We hope the above experience helps improve what is a decent hotel providing good value for money.