Double Eleven Hotel (Kunming South High-Speed Railway Station Baicheng University Town)

Despite the convenient location, comfortable beds, and all-important quiet sleep we managed to get, the hotel's communication to arrange our pick up from the train station at night and what turned out to be a self-check-in was just dismal, clearly needing more training to ensure better organisation for future guests. The following constructive advice is to help the hotel improve and for (particularly foreign) guests to note: 1. Ask for guests' phone number and inform the driver well in advance of our arrival, instead of waiting till the very last minute to do so. We reached out to the hotel via WeChat the day before and rightfully received detailed instructions (in Chinese) to find the driver (the pick up service is actually outsourced to a separate company using 3 different vans), but once we found the van, the driver angrily insisted we call the hotel to identify us by confirming our phone number - we were not allowed to board without the hotel's confirmation, which should have been done directly with the driver well in advance of our arrival. 2. This hotel is not manned after hours, let alone 24 hours, so please make it known well beforehand that we will have to check in ourselves if arriving after hours, and provide clear instructions on how to do so instead of communicating them through the phone while guiding us using the security cameras. It is not the guests' responsibility to do your administrative work (to report ourselves to the authorities by scanning the police QR code and filling out our details) at 11 o'clock at night when we have an early morning train to catch the following day. The hotel should allow guests to enter the room as soon as possible upon arrival, not have us wait half an hour while they struggle with what was clearly their first time checking in foreign guests - worse still over the phone - insisting that this be done before we could enter our room. 3. If the hotel truly wants the patronage of foreign guests, they will have to prioritise our convenience and comfort over theirs by actually having someone check us in in-person. Remotely doing so to save costs is as absurd as expecting foreign guests to communicate our details over the phone, sending photos of ourselves, our passport details etc. via WeChat, and then finding our room card and the room by talking to someone over the phone in Chinese. At the very least, these requirements and instructions should be clearly produced and communicated beforehand so that nothing is improvised. We hope the above experience helps improve what is a decent hotel providing good value for money.

完全不會踩雷的一家店，大家放心大膽來，跟描述的基本沒差

環境整潔優雅，房間佈置温馨且設施齊全，老闆娘很熱情，快速高效地辦理了入住手續；客房服務細緻周到，房間乾淨整潔，床品柔軟舒適，讓我得到了很好的休息。酒店的地理位置也很便利，周邊交通方便，鄰近商圈和景點。

這家酒店很乾凈！床單被套我來入住的時候還在打掃，我看着打掃的很乾凈。廁所沒有異味。雖然沒有早餐，但樓下羊肉米線香到跺腳。高鐵站免費接送，司機師傅穩如老狗，十分鐘直達，拖着箱子也不狼狽。住一晚性價比巨高，窮遊黨沖！

1.這家酒店真的太棒了！服務周到，房間乾淨整潔，設施齊全，讓人感覺非常舒適。2.酒店的位置很好，交通便利，周圍還有很多美食和景點。工作人員也很熱情，給了我們很多有用的建議。3.我非常喜歡這家酒店的設計，很有特色，而且房間裏的細節也做得很到位，讓人感覺很温馨。4.酒店的早餐非常豐富，品種多樣，味道也很好。在這裏住了幾天，每天都能吃到不同的美食，很開心。5.強烈推薦這家酒店！性價比很高，無論是出差還是旅遊，都是一個不錯的選擇。

位置超棒！就在高鐵站旁邊，還包接送，趕車太方便了，樓下吃的挺多，建議下去轉轉。房間乾淨整潔，基本需求都能滿足。價格實惠，服務也不錯。推薦給需要趕高鐵的朋友！