รามาดา บายวินด์แฮม ดาวน์ทาวน์สโปเคน

We booked a one night stay at Ramada Downtown Spokane 1/1-1/2/26.  We checked into #336 and the room seemed fine until we tried to use the hot water to wash and found there wasn’t any at our sink nor in the shower. I immediately called the front desk and explained the problem. Gabriella was apologetic and moved us to another room #313, we packed up our stuff and Moved to the new room. Because of the problem with the first room, I immediately tried the water in the new room. I let it run for about 5 minutes and it remained cool. I turned on the shower and only a small trickle came out. So I went back downstairs to talk to Gabriella. She again moved us to another room, this time on the 2nd floor #211. It was about 9:00 pm and we were tired from driving all day. When I got to the room, both the sink and tub had standing water in them— obviously a drainage problem.  This was the third room and we were not interested in seeing any more rooms. We asked Gabriella for a refund as we weren’t going to be able to stay there after 3 attempts to get an adequate room. She said she was not allowed to make refunds and gave me your email. So I’m writing to you for a refund of our room payment and the deposit.  Thank you for your prompt attention to this matter.  We had to book another hotel in Spokane for more money, because Ramada didn’t resolve the problem despite 3 opportunities to do so.  — This email was originally sent to Jodi the manager yesterday, but we have received no response whatsoever.

Good for family stay. Had stayed for the night so didn’t get chance to use the pool. The facility seems to be amazing, will try next time in

好 非常滿意

I would describe our room as the room they put all the old broken furniture in. The dresser doors were broken and missing knobs, the chair was well worn, and the fridge was pretty loud. The room could certainly use an update. The hot tub is covered with plywood and out of order. The beds were good though and the breakfast spread was also good. The staff were great, very friendly and helpful. Overall we had a good stay.

We were on the 1st floor and the room was horrible. No shower curtains or large towels. Front desk did take care of this. The bathroom had hair on the floor in more than one place. The counter looked like it was going to fall off any minute. We found out in the morning when the sun came up that the curtains had numerous holes all over them. The lady at the front desk in the morning, couldn’t believe we were given a room on the first floor( there are only 4 rooms). She knew how bad it was. She gave us a 22.00 discount. Good thing we were only staying for one night. Make sure you don’t get any first floor rooms. If we do go back it will only be on floor 2 or above.

Everything needs improvement. Lighting in the rooms, provide working hairdryer, install shower curtain, clean up well from previous occupants; breakfast (eggs) was tasteless

It was unique having the breakfast ding room on the 5th floor with a view. I also lived on each floor, an open area to sit and relax.

Room was kinda clean but outdated, had dried food splatter on our curtains and wall. No continental breakfast the two days we were there. The staff was friendly when we had encounters with them.

A decent hotel. Pleasant, responsive staff. Clean room. Functional pool. Convenient parking.