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It was such a perfect place to stay as holidays! Their pools were so beautiful. Room was cosy and clean.

Kima is an exceptionally warm, homey, and welcoming place to stay in Santorini. It is located in a beautiful area of Oia that is both convenient and peaceful. When we arrived near the suite from the airport, Aris, a very friendly gentleman, was already waiting to greet us after we dropped off the car and kindly helped carry our heavy luggage down the stairs to the suite. The reception staff member, Xeno, was incredibly friendly and provided detailed information about the suite, along with a helpful introduction to the map for exploring Oia. The suite was very clean and decorated in a cozy, homely Greek style. The sofa area, bedroom, and bathroom were all thoughtfully arranged and convenient to use. Aris also served us breakfast right outside our suite, allowing us to enjoy our meal by the pool in the sunshine with soft music, which was a lovely experience. Both the pool view and the classic Oia scenery, during the day and at night, were absolutely stunning from the suite. The housekeeping service was attentive and friendly, making our stay even more comfortable. Xeno was also very helpful in arranging different services for exploring Santorini whenever we needed. He helped us book a comfortable private car to the airport when we left, and Aris was once again there to assist us with our luggage. Overall, we had a truly wonderful stay at Kima, creating lovely memories of Santorini. I would strongly recommend Kima to travelers looking for a comfortable and relaxing holiday!

One of the best hotels I’ve ever stayed at! The setting is breathtaking and the service is attentive and kind, from reception to dinner.  It’s quaint and a small (luxury) hotel, where you can relax without chaos! There is no sunset view of the domes,  Only small plus would have been if the hotel provided an hourly shuttle between Fira and Oia (the hotel is in between) as the bus only travels one way, which means you have to go to Oia first then to Fira, and then another bus to get to the hotel from Fira. (4Euro as two buses or 20Euro per ride). Service was exceptional from reception to dining, special kudos to our receptionist lady whose name started with F… and Eleini at lunch. Complimentary breakfast is excellent, albeit limited tables overlooking the ocean with shade, the service and food make up for it!  We were upgraded to a suite and received a bottle of rosé and water upon check in and, chocolate and more water at turn down service.

房間設施還可以，床品舒適，泳池是恆温的，但很小，早餐是菜單式，味道和食材都不錯，每天會有細微的區別。有夜床服務，每天會送不同的睡前禮物，風景也很nice，正對火山。唯一不足的是提行李要收費，另外從停車場到酒店要走很遠，每天都是爬上爬下，腿腳不好的甚選

Charisma Suites in Oia, Santorini offers a truly unforgettable experience with its stunning panoramic views over the Aegean Sea—perfect for enjoying Santorini’s iconic sunsets from the comfort of a beautiful, private suite. The service is exceptional, with staff going above and beyond to ensure every detail is taken care of, creating a welcoming and luxurious atmosphere throughout the property. Rooms are spotlessly clean, tastefully decorated, and designed for both relaxation and privacy. Guests can also enjoy the infinity pool and poolside restaurant/bar, which further elevate the overall experience. One of the highlights is the breakfast on the balcony, which is an unforgettable experience, allowing guests to savor a delightful à la carte breakfast in a private, scenic setting overlooking the shimmering sea. This makes the stay even more special and memorable. Charisma Suites is an ideal choice for anyone seeking the best of Santorini: breathtaking scenery, attentive hospitality, and immaculate accommodations. It comes highly recommended for an exceptional and luxurious getaway.

設施：入住時洗手間桑拿設施壞了，浴缸熱水一直上不來不能泡浴缸。 衞生：衞生打掃還是相當不錯的。 環境：環境還是要吐槽一下，地理位置相當不錯佔了整個懸崖，但是距離遊輪的穿梭小船太近太近，遊輪排出的廢氣會飄到我們酒店，導致空氣質量特別差，無論是泡私人浴缸還是私人泳池都要忍受廢棄味道。有點像對着汽車尾氣在泡澡，嚴重影響體驗，覺得酒店這一點配不上幾萬的價格。但是風景還是相當優美的，看風景不錯。 服務：服務過關，但我住過同級別上萬一晚的酒店，對比下來還是覺得這個酒店配不上上萬一晚的價格。提供豪車免費接送服務，這一點還是很不錯的。前台和服務人員感覺專業上不如中國大陸同級別上萬一晚酒店的服務人員專業。但是總體島上大概也是比較chill的風格所以應該是普遍情況。 個人認為我的評價非常中坑客觀，由於住過很多高端酒店，對酒店要求高，因此對比下來這個酒店整體沒達到預期。不過每個人心理預期不一樣，所以我的評價僅供參考。

⭐⭐⭐⭐⭐ Wonderful, peaceful and relaxing stay This hotel is incredible — spotless, beautifully maintained, full of space, and has such a lovely atmosphere. From the moment we arrived, the welcome drink was a wonderful gesture and gave us a very warm and friendly welcome. The hotel grounds are spacious and beautifully kept, with large swimming pools, restaurants with lovely views, a separate children’s play area, and plenty of space to relax. Everything around the hotel felt neat, clean, fresh and peaceful. The rooms themselves were comfortable, but for us, the best thing about the hotel was the peace, quiet and relaxing atmosphere. Although the hotel is slightly outside the main town centre, this is actually a big advantage. Fira town is only around a 12-minute walk away, with beautiful sea views along the way. You get the convenience of being close to the town while still having a peaceful and spacious place to stay. The reception team were wonderful. Christin and all the other team members were lovely, friendly and extremely helpful. I would also especially like to thank the lady manager. Unfortunately, I forgot to ask her name, but she deserves special recognition. She was always around the hotel, checking on guests, smiling, and ready to help whenever needed. Her friendly presence really made a difference to our stay, and I believe she deserves a lot of credit. A very special thank you also goes to the chefs and the entire restaurant team. We were travelling with our young baby, who has specific food requirements, and the chef kindly prepared her meals according to our instructions. They were always happy to prepare the food for us whenever we needed it, from early morning until late at night. This level of care and flexibility meant a lot to our family, and we are extremely grateful. The breakfast was also excellent — fresh, healthy, tasty and with a good variety of choices. One area that I feel the hotel should seriously look into Unfortunately, our experience with the taxi driver arranged through the hotel was very disappointing. We booked a hotel taxi three times — from the airport to the hotel, from the hotel back to the airport, and from the hotel to Oia — and on all three occasions the same driver came. Sadly, he was not friendly or welcoming and, in our experience, his behaviour came across as quite rude. This was particularly disappointing because the taxi service was arranged through a 5-star hotel, and the driver is therefore part of the overall guest experience and, in some ways, represents the hotel's reputation. A warm, polite and friendly taxi driver should be the continuation of the welcome guests receive from the hotel. Unfortunately, this driver's attitude really affected our mood on those occasions. I genuinely hope the hotel can look into this and provide appropriate customer-service training, because I would not want other guests to have the same experience. Apart from the taxi experience, everything about our stay was wonderful. The hotel itself, the staff, the food, the cleanliness, the atmosphere and the peaceful location were all excellent. A big thank you to the entire hotel team for making our stay so comfortable and memorable. We truly appreciate all the care and kindness we received, especially towards our baby. We would happily recommend this hotel and would love to return again in the future. ❤️

I had an absolutely wonderful stay at this hotel! From the very first moment at the meeting point all the way to arrival at the villa, the hospitality was truly exceptional. The staff were incredibly welcoming, attentive, and went above and beyond to make sure everything was perfect. A special mention to Evaggelia Jasmine, she was outstanding! Her warm smile, professionalism, and genuine care made mefeel right at home from the very beginning. She truly embodies what great hospitality looks like. The entire team was cooperative, friendly, and always ready to help with anything we needed. Every detail was taken care of, and you could really feel the passion they have for making their guests feel special. Highly recommend this place to anyone looking for a memorable and comfortable stay. We will definitely be coming back! 🙏

Firstly: The Hotel itself is really good Shame about the management and reservation department. I booked a Jacuzzi Premium Suite – Outdoor Jacuzzi (Sea View) month and a half ahead because we have 2 adult and 2 kids so i email a month ahead to let them know. They reply confirmed me everything is fine I just have to pay 30 Euro extra for each night which im fine about it. i got to the hotel at 9:30 at night and they told me they dont have record about adding an extra person. It took me a good 20 minutes showing them emails and confirmation to work out. than they took us to a different room for the night. they told us the room I booked will be ready the next day between noon to 2. I have plan to go out but end up waiting for the room changing. Secondly: We only got given 4 bottle of water out of the 4 days we stayed there. I mean being a five star hotel you can't even spare 4 bottles of water each day? When i ask for bottle of water they try to charge me 5 Euro per bottle.

ห้องที่เราจองไม่ตรงกับรูปภาพ หากคุณกังวล โปรดยืนยันกับโรงแรม เนื่องจากห้องพักมีผลต่อวิวโดยตรง เราไปพักช่วงนอกฤดูกาล แต่ทางโรงแรมไม่ได้ให้ห้องตามภาพเลย! สัญญาณ Wi-Fi ของโรงแรมแย่มาก ในห้อง 3 เราแทบจะขยับตัวจากเตียงไม่ได้เลย แถมห้องนั่งเล่นก็สัญญาณอ่อนด้วย! ที่จอดรถมีสัญญาณเต็ม แต่ใช้ไม่ได้! คืนหนึ่ง ภาพวาดตกแต่งหล่นใส่หัวฉันตอนที่กำลังนอนหลับ ทำให้ฉันตื่นขึ้นมา เนื่องจากไม่ได้รับบาดเจ็บ ฉันจึงไม่ได้แจ้งความกับโรงแรม แต่ได้แจ้งเรื่องไปแล้ว แต่ก็ไม่ได้รับคำขอโทษใดๆ! ห้องพักกว้างขวาง ห้องน้ำก็ค่อนข้างดี ถึงแม้จะเป็นห้องที่สร้างขึ้นในปี 1999 แต่ก็กำลังอยู่ในระหว่างการปรับปรุงและดูเหมือนใหม่ แต่ทำเลที่ตั้งก็ถือว่าธรรมดา ลองเช่ารถดู อย่าไว้ใจระบบขนส่งสาธารณะบนเกาะนี้ เพราะหลังจากมืดค่ำแล้ว รู้สึกเหมือนอยู่ในป่า