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"Having lived in Cardiff for decades, I always thought the Raddison Blu looked smart.  First time trying there and I was really disappointed.  It's shabby, the room was really stark and overall it needs some attention.  Reception was full of leaves and granted that the weather was a bit grim, but it gave a dreadful first impression.  The room was very disappointing - painted blue and really really stark. Huge bed (two singles pushed together) a desk and some weird little table - all furniture was bashed and scratched and the room was a very odd layout. The bathroom was decent (and made the room look worse because it was quite modern) but the shower door wouldn't stay closed so the floor was sopping wet.  Despite the website saying that every room had a hairdryer, I had to ring reception to request one.  The bed wasn't too bad but they have to be the worst pillows I've ever slept on - hard doesn't come close.  Overall, I wouldn't stay there again and feel there are far better hotels in the area for the same money which were more welcoming, more modern and less bleak!"

"stayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing. When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast. I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking. What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help. This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience."