"Hotel is ok if you want a night in Cardiff but its very noisey, found it difficult to sleep baecause you can here all the noise on St Marys Street, also there was no bottle water in room which was disappointing for money spent."
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
TTravelTime11Decent hotel, centrally located close to the train station making it a very convenient place to stay. Staff very welcoming and took into account my special request and booked me a quiet room which was appreciated.
Breakfast, nothing special, just like any other hotel breakfast in the uk. Good views at the breakfast area, staff on hand to help and often going out of their way to help.
Service was 10/10.
Rooms themselves felt a little old and could do with a touch up but comfy enough for a short stay! Coffee machine too!
LLVBCReally love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.
ผผู้เข้าพักI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
ผผู้เข้าพักVery friendly and helpful staff. The breakfast was excellent and replenished frequently so was always fresh. The bar was welcoming and reasonably priced. Our little dog was with us and made a complete fuss of by both staff and customers which she loved. Overall a lovely stay in a great hotel in an ideal location for accessing cardiff and surrounding areas.
BBethSaidSmileIt is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
ผผู้เข้าพักThe hotel was nice, as it has a lovely swimming poo, so na and steam room. Very few chair for relaxing in the pool area, some people were sitting on the floor with their towels. Breakfast was the same with bit of change in their biscuits cereal. Bad side for food is that they offered scamble eggs only, fried and pouches eggs and omelette they charge for them.
It was my first time at the hotel or in Cardiff, it was Xmas even they seem kinda busy check in was suppose to be 3oclk but when we got there room was not ready and the receptionists were just cool about that, had to go to the desk and ask constantly which s boring.
The hotel is clean but I think their cleaning management is not up to standard, I had missing items in the room, like towels and next day I had to ask for handwash gel 100 times as it was not replaced. If you book with them maybe get yourself a suite room unlike just an ordinary room. It is a 4 star hotel was expecting a lot from them.
ผผู้เข้าพักGreat stay at Future Inn Cardiff. The room was spacious, clean, and very comfortable, and the staff were friendly and helpful. The location near Cardiff Bay is excellent with plenty of places to eat and things to see nearby. Free parking was also a big bonus. Would happily stay here again.