At Alphotel Innsbruck, exceptional service and top-notch amenities create a memorable experience for guests. Remain linked during your visit by utilizing the complimentary internet access available.The hotel offers complimentary parking for guests who arrive with their own mode of transport. In limited designated zones, smoking is exclusively permitted. Each morning at Alphotel Innsbruck, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour.
Jjobs_672023.04.09
The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m
Comfortable rooms, great service and good facilities. The bar, pool area and reception all are lovely. Just round the corner to the old town and shopping, restaurants very close by. You can walk to the funicular station for Nordkette. I was very impressed with the excellent service at reception and the bar
Room very basic but generally adequate. Plus points: God location, nice lobby area and staff were friendly. WiFi seemed ok for me. Negatives: far too warm overnight especially with the very heavy duvet which is the only bedding available, had to leave the window open even though it was -9 C outside, this meant it was very noisy. Not enough pillows, 1 very flat pillow makes for an uncomfortable night for people used to more. I kept migrating to the divot in between the two narrow single beds making up the double as the curve in the mattresses was very pronounced. Not the cleanest room. Little sound proofing inside and very noisy from adjacent rooms. Could hear the person above coughing / sneezing / walking around and even zipping their suitcase at 6am!
We had even to the Innsbruck hotel 3 years ago when major works were being carried out at the hotel .After recently going back to the hotel I have found it has become better .Our room was perfect breakfast was perfect and the staff very helpful nothing was to much for them .The bar teams were very good and would always serve bar snacks.The reception team were brilliant.They gave us advice ro the places we might like to visit.I will be recommending to all my friends and family .Summery. Very high quality at an affordable price
From start to finish this hotel was excellent. The check in prior to arrival saved loads of time. The reception staff were extremely friendly and helpful during our whole visit. The room was lovely and roomy enough for 2 people. The bathroom was spotless. The shower was great with a choice of shower heads. Tea and coffee making equipment was available. The safe was FOC. Beds were made daily and the room was kept very clean. We needed a hairdryer and this was brought to us immediately. The only thing I could say about the room was it was a bit hot and with the window open was a bit noisy as it backed on to the main road - but we didn’t find it too much of a problem. The hotel supplied complimentary team passes for the duration of our stay which was great as the tram stop was just outside the hotel. Although we didn’t use the spa area this looked fab and was very new, clean and the views were to die for. The breakfasts were lovely with loads to choose from. Omelettes, eggs and other hot food was cooked fresh. If I went to Innsbruck again I would definitely stay in this hotel.
Evitate!! 4stelle cadenti! Esperienza pessima. Personale incompetente, falso e opportunista. Mai chiesto scusa per un sacco di cose che non sono andate. Al check-in, dopo un ****** enorme per le camere che non corrispondevano a Booking, ci hanno comunicato che l’area relax sarebbe stata aperta dalle 16 fino alle 21: peccato che il cenone di capodanno iniziava alle 18.30, ed essendo le 17 avremmo dovuto scegliere. Al giorno seguente ovviamente non si poteva. Questa limitazione deve essere indicata sul sito. In camera termosifoni spenti nonostante il 31.12. Arrivare in camera e in bagno e doversi fare la doccia al freddo non è da 4 stelle! Ho dovuto accenderlo da me! Il flusso dell’acqua scarso per cui La doccia è stata un pena. Abbiamo comunicato sin dalla prenotazione (con telefonate e mail) l’allergia al pesce di una mia amica. Ci hanno rassicurato che ne avrebbero tenuto conto. Cosa le hanno portato come primo piatto? Il pesce, nella salsa tonnata. Senza scusarsi ne portare un piatto in sostituzione hanno portato via il piatto dopo numerose nostre osservazioni. La seconda portata (tartare di salmone ) l’hanno sostituita con un’insalata verde..scadente! Gestito male e senza professionalità. Non vale minimamente quanto costa! Andate altrove! La camera si salva perché spaziosa e nuova e pulita.
If you are looking for a great hotel offering excellent value for money right in the heart of Innsbruck look no further. The location is perfect with the hotel being right on the main square of the town and all major sites no more than a 15 minute leisurely walk away. It is a new hotel and the decor and furnishings are of high quality. The staff are knowledgeable, friendly and efficient and speak a wide variety of languages. They will go out of their way to assist with any requests. The breakfast is fantastic, particularly with wide variety of fresh fruits and yoghurts. It is great value for money.
I asked for extra pillows , and was charged 5 euros per pillow , i do not think you should be charged for wanting more than one pillow, !! The breakfast was nice and everything was replenished as it ran out and there was plenty of choice , the rooms were nice and clean