Had this holiday booked for months, naturally I kept checking the trip advisor every so often to see what to expect and was always confused by the completely mixed reviews. It was hard not to be put off by the poor reviews regarding the food, the rooms and the cleanliness however I convinced myself people were being fussy. Quite frankly they weren’t. We arrived late in the evening on a Friday and was greeted by the staff. The receptionists were really friendly and welcoming, we received a cold drink when we arrived and someone offered to bring our bags to our room. The rest of the evening we just found ourself more and more disappointed. The room was bare, 1 bed, 1 tv stand, 1 ancient tv, 1 tiny table, 1 chair, 2 bedside tables. No arm chair, no desk, no kettle, no basic amenities. WiFi did not work anywhere other than the reception or bar! Really difficult. We threw our stuff down and tried out the bar, one of the bar men was friendly but the rest all looked so miserable. Equally tiny bar area, entertainment was a ‘’mini disco’ which they seemed to have every night which was some music with a little disco light going. The bathroom was the killer, stained towels, floor was dirty, the tiny shower was incredibly depressing and then top it off I turned on the shower head and he water ran merky black to grey for a solid 30 seconds. I immediately screamed to my partner to come and look as I couldn’t believe what I was seeing. That concluded our evening and we very quickly booked another hotel which I could not recommend enough. (Cleopatra luxury hotel). We left in the morning the next day haven spoken to the receptionist we just explained this was not up to standard and not like the pictures. They had Ofcourse offered to upgrade our room (after saying they have given us a deluxe one on entry). We have always been more than happy to try a budget hotel but the best decision we made was leaving there, we know it would’ve ruined our experience. I would deeply recommend paying a little extra for one of the many resort hotels on the same roads. When we arrived to our new hotel and explained how our day had gone and how we could not understand the positive trio advisor reviews they explained they were likely fake it that is very common there. The grounds were nice and well maintained but the pool was nothing like the pictures. - Cannot comment on the food as we do not attend dinner or breakfast, however we were given a plate of late dinner on our arrival which was bruised and batter fruit with a cling film over it. Really unfortunate that it went that way and we essentially paid for 2 holidays but I would rather that then regret it.
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