"I always thought Hilton is a very high end hotel. I was totally disappointed upon arriving at this property. It looks very outdated and rundown.
Toilet is way too low in the washroom.
I didn't know gratuity of 15% is automatically included when I made a purchase at the lobby Herb N' Kitchen. That caught me by surprise.
Free shuttle between hotel and airport is the biggest factor for me to book this hotel."
"The location is great near kaseya, bayside market and church. The hotel is clean and elegant. The staff are helpful and accommodating. Love the pool area and it’s overlooking level. Thanks"
"Great hotel, in an excellent location. Automation is a hotel's downside: if you want to adjust the temperature in the room, you have to go down to a member of staff, who can change it for you. The iPad provided does not work, and your changes default to the settings the staff set the temperature to. You also need to operate the TV via iPad, which is a ridiculous endeavour."
"Clean, comfy, well located close to the airport. Didn't manage to catch the shuttle from the airport (the driver dropped off people and said he'd be back in a couple of minutes, but waited for 20 minutes with no sign of him so decided to book an Uber), but was able to travel from the hotel back to the airport on the shuttle and it was fine."
"La persona que ayudaba con el desayuno fue muy grosera en su trato, era una morena, de cabello corto. Fueron varias situaciones de mala gana y finalmente cuando le reclamé que estaba levantando el desayuno antes de las 10 de la mañana, que me diera 3 panes que ya había guardado, me dijo que NO porque ya estaban guardados y le comenté que aún no eran las 10 de la mañana, entonces me los dio de muy mala forma. Vi que así trato a varías personas. No puedo creer que se trate así a los huéspedes en la cadena de Hoteles Marriott. Cabe mencionar que la rubia era amable y mejor le pedí a ella que me ayudará a poner más café. El personal de la recepción sumamente amable y cordial con su trato, gracias por los que sí hacen bien su trabajo y con amabilidad."
"The location was excellent. Only 5 min walk there was access to a big supermarket and many restaurants and bar. The hotel was also very close to a Miami Trolley stop. The bathroom was not very clean though. The corners and under the faucet counters were rather dirty and dusty. The lighting of the room was very poor and insufficient. Even with all the lights on at night, the room was still very dark that I could barely see things clearly."