"The staff are all kind and go beyond the normal . I felt like family. Breakfast was simple though croissants were great , and pineapples were very delicious. There are board games on the top floor. It would be great if they had more laundry machines and some bicycles. The cerviche at the restaurant was innovative"
"La persona que ayudaba con el desayuno fue muy grosera en su trato, era una morena, de cabello corto. Fueron varias situaciones de mala gana y finalmente cuando le reclamé que estaba levantando el desayuno antes de las 10 de la mañana, que me diera 3 panes que ya había guardado, me dijo que NO porque ya estaban guardados y le comenté que aún no eran las 10 de la mañana, entonces me los dio de muy mala forma. Vi que así trato a varías personas. No puedo creer que se trate así a los huéspedes en la cadena de Hoteles Marriott. Cabe mencionar que la rubia era amable y mejor le pedí a ella que me ayudará a poner más café. El personal de la recepción sumamente amable y cordial con su trato, gracias por los que sí hacen bien su trabajo y con amabilidad."
"They charge for parking per night.
They should deliver the Receipt or Invoice at the moment where they charge but the personnel were not friendly and didn’t provide it at the moment.
At checkout the individual mentioned they can not issue the invoice."
"Hotel itself was very clean and nicely presented. A well equipped gym room with 24 hour access on site, but they also had a little workout area in the room itself which was really handy. As a vegan, having all of the toiletries there plant based was a really pleasant surprise. Also, Tyjuanna at the front desk was an angel and incredibly helpful during both check in and check out."
"We chose to stay here on the first night of our honeymoon! This hotel is so beautiful. The staff is wonderful and the room is excellent! The view off of the balcony is amazing!!!! The room is fully equipped and customer service is wonderful!!! I would definitely stay here again!!! We arrived around 1:35am and was met at the door to help us with our bags and welcome us to the hotel. I didn’t expect the pleasant surprise, atmosphere, and sweet scent when we walked through the door! So very luxurious!!!"
"Right in the center of Coconut Grove, convenient to everything. Bellini Restaurant is quite good, but not stellar. Housekeeping is the best I’ve ever encountered. However, on a Saturday, at noon, they booked a little-kids birthday party at the pool. What? Adults were trying to relax, enjoy the pool, etc., but we were surrounded by a herd of screaming kids. A big mistake. Again, otherwise, a delightful stay."