"Decent Stay, but Lacking the Hilton Touch
We arrived in Miami around 7 PM and headed straight to check-in. The lady at reception greeted us with minimal hospitality—no smile, no warmth—just a routine check-in. While she did her job efficiently, a simple welcoming gesture would have made a difference, especially at a Hilton, where a bit of warmth is generally expected.
Our room was underwhelming—fairly compact for two adults and two 13-year olds with four pieces of luggage, making the space feel cramped. The biggest disappointment was the lingering smell of smoke in what was supposed to be a non-smoking room. Exhausted after a 14-hour flight, we opted not to complain and just settled in for the night.
On the plus side, the location is convenient, with plenty of nearby attractions and dining options. The area gives off an old-money, relaxed vibe, which we appreciated. We stayed for two nights before our cruise to the Caribbean, and while the experience wasn’t terrible, it didn’t leave a lasting impression.
Would I stay here again? Probably not—not because it was a bad experience, but because I’d prefer to explore other hotels that might offer better value for the price and better hospitality.
PS. We didn't use cleaning service as we were only staying for 2 nights. But the cleaning lady, slightly older and only speak Spanish, was just the sweetest, and offer us extra bottle of waters."
"Stayed here for 5 nights for business. Location is great with lots of restaurants and shops in walking distance. It can get a bit loud at night from the bars nearby, room is smaller but has all basic necessities. Staff is friendly and really helpful."
"The location is amazing. The staff is helpful and friendly. The amenities were beautiful. We got there in the cold time, it was raining, and unfortunately our heater was not working, so it was very cold throughout the whole stay. Hope they can fix the heaters. Some shelves were pretty dusty, but overall a VERY GOOD hotel, with a GREAT LOCATION close to Omni Loop, and I would definitely stay here again!!!"
"Great location if you are interested in the Wynwood Walls. Room was spacious, clean and well designed. Rooftop pool can be accessed until sunset....Great gym and has yoga classes (unfortunately did not get a chance to take advantage of it). Includes $15 credit to food and drinks per night (some exclusions). Pool table also available to guests in the lobby. Water and nespresso are also included."
โรงแรมใน Downtown Miami / City Center, ไมอามี 87.4% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:฿ 4,944
8.5/10
ดีมาก
BBonson LamThe staff are all kind and go beyond the normal . I felt like family. Breakfast was simple though croissants were great , and pineapples were very delicious. There are board games on the top floor. It would be great if they had more laundry machines and some bicycles. The cerviche at the restaurant was innovative
โรงแรมใน Downtown Miami / City Center, ไมอามี 87.4% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:฿ 2,945
7.8/10
ดี
ผผู้เข้าพักReview:
I arrived at 7:00 AM and found no staff, no reception, and no check-in instructions. My wife and I had to wait outside until another guest happened to come out and let us in. Inside, I met someone who I thought was staff, but he was just another guest. He tried to help me contact the hotel, but no one — not even other guests — could reach the manager.
There is no real lobby, just a yard. I waited three hours outside until someone finally responded. Then I was told I couldn’t check in until 3:00 PM unless I paid $100 extra. That’s way more than most hotels charge for early check-in which is about 20$. I asked for a refund so I could leave — they refused.
With no choice, I left my luggage with the housekeeper (the only helpful person) and had to walk around the city with my wife for six hours before coming back.
When I finally checked in, I just got a text message with a door code — no person, no welcome. The room had lots of bugs, and both of us got bitten badly overnight. There were even cockroaches in the kitchen.
This is not a real hotel. It’s overpriced, poorly managed, and has no customer service. Avoid if you care about basic hospitality.
MMeganFor the price of this hotel, it is in an excellent location and is very clean. During our stay, there were lots of things that weren’t working or were broken in the hotel, including the key card machine, so we were only given 1 key card for a room for 3 people. In our room, the bathroom door handle had been ripped off on the inside before we got there and one of our friends got locked inside with no way out. She tried multiple times on multiple numbers for the hotel/front desk and not a single one worked. They were either in Spanish and hung up immediately or were disconnected. Luckily she was able to get in touch with us to come and let her out (she was in the room alone) but that meant travelling back to the hotel from another location. We were told by the front desk after this incident that they would come and fix the door but they never did. The washing machines were also broken so we were only given 2 towels every few days between 3 people. If there hadn’t been so many things broken, it would have been a decent stay.