"Booked through trip.com app, A small mix up on the room was the only problem when checking in, but was corrected when I brought it up to the front desk. We stayed in the balcony room with water views it was really nice and peaceful. Thank you so much for the great stay :)....."
"Спасибо персоналу отеля за такой прием, сервис намного выше чем даже 5 звезд, обязательно приедем еще. Красивый вид из окна, отличный душ, супер ребята парковщики, встречают как родных. Бар на крыше супер, отличные авторские коктейли, ❤️❤️❤️"
"This was our 2nd year of attending Dark Harbor. We had a larger room this year with a harbor view. The negative things were the amenities. Last year there were no amenities whatsoever and bed bugs. I contacted the management team and let them know what had happened. I was assured that we would be compensated for the problem. Not only were we not compensated but we actually paid more for our room.
We are not new to the Halloween 🎃 event. We attended the Shipwreck events the first 10 years it was open with our kids and friends.
I am very disappointed that you misrepresented your care of returning passengers.
Other than that we are looking forward to next year."
"My stay at Hyatt Regency Long Beach was absolutely fantastic! From the moment I arrived, the staff was friendly, professional, and eager to make my visit memorable.
The room was beautifully designed, clean, and had everything I needed for a comfortable stay. Waking up to the stunning views of the harbor was such a treat!
The location is unbeatable—right by the waterfront and within walking distance to great restaurants, shops, and attractions like the Aquarium of the Pacific.
Overall, the Hyatt Regency Long Beach exceeded my expectations, and I can’t wait to return. Highly recommended for anyone visiting the area!"
"Room was spacious with balcony and a small storage room for luggage/clothes next to the bathroom, which was very convenient. Free shuttle available for within 1 ot 2km (can't recall exact).
The biggest issue on my trip was the spoilt light near my door entrance and the plug nearby was spoilt too hence there was no lights at that part of the room and too dark to work at the desk with only a small table light. The technician promised to change the next day but no action was taken for the 5 nights I was there.
Temperature control wasn't working properly too and no matter how I tried to adjust the temperature upwards, it just didn't go up and room was rather cold."