"This was our 2nd year of attending Dark Harbor. We had a larger room this year with a harbor view. The negative things were the amenities. Last year there were no amenities whatsoever and bed bugs. I contacted the management team and let them know what had happened. I was assured that we would be compensated for the problem. Not only were we not compensated but we actually paid more for our room.
We are not new to the Halloween 🎃 event. We attended the Shipwreck events the first 10 years it was open with our kids and friends.
I am very disappointed that you misrepresented your care of returning passengers.
Other than that we are looking forward to next year."
"My stay at Hyatt Regency Long Beach was absolutely fantastic! From the moment I arrived, the staff was friendly, professional, and eager to make my visit memorable.
The room was beautifully designed, clean, and had everything I needed for a comfortable stay. Waking up to the stunning views of the harbor was such a treat!
The location is unbeatable—right by the waterfront and within walking distance to great restaurants, shops, and attractions like the Aquarium of the Pacific.
Overall, the Hyatt Regency Long Beach exceeded my expectations, and I can’t wait to return. Highly recommended for anyone visiting the area!"
"Hotel Royal is a small and quaint hotel in downtown Long Beach. It takes about 40 minutes to walk to the shoreline drive to the lighthouse and the Pike outlets. I had an exceedingly pleasant stay at Hotel Royal. The staff, articulately Mario and Jose, were accommodating. There is hot water all day and I really appreciated that. Also free coffee in the morning. It is close to all kinds of good restaurants, and I had no trouble carrying on with all kinds of fun andbusiness."
"I lied up facing the left front desk to request roon-cleaning, because my room is till in a mess at 16:30 of 29th Sept when I returned the hotel. After people finished check-in in front of and I finished describing my request, the ridiculous lady asked me to keep waiting till she finish checking-in with people after me........who can explain this? I believe this is absolutely descrimination, my question is how come her arrogance?"
MMaya_liliWe liked the laundry self-service so much after traveling through different areas in LA for around 10 days. The food for breakfast and daily tea time (happy hours at around 5-7pm) were so tasty. We have to say it is deeply appreciated with a microwave and the whole set of tableware in the room.
GGreat scotT+$25 Hidden Fee********Hidden Fees********$25+
The midnight check-in guy was friendly and helpful, and disclosed their $25 ”Service Fee” which states $20 on their sign pictured here and then itemized $22+tax on my receipt; the front desk manager was arrogantly defensive and unhelpful telling me to call Expedia when questioned upon check-out and failed to find their fine print on my Trip.com receipts that clearly state all taxes and fees are included in the stated total, bad business practices.
MMo-BettyThe self check-in is convenient and easy and the location of the hotel is convenient to all the restaurants and major landmarks in Long Beach.
The hotel is a contactless hotel which means we did not have a quick way to have someone available for information or requests.
I received an email 3 hours from check-in that I need to find parking reservation if I’m using a vehicle as the hotel has no parking lot. This would have been helpful communication way in advance so I can make the necessary arrangements
JJennifer JustusThis hotel really saved my life. Somebody was trying to steal my car and I pulled into the hotel and they welcomed me and they kept me safe.They didn't charge it deposit.They're so sweet and kind.And the rooms are clean and spacious.
I'm staying there again tonight
DDavidGreat location (close to Vons supermarket and not too far from the Convention Centre). But rooms are pretty basic and housekeeping is virtually non-existent. In room air con is extremely noisy. Sheets, pillows and mattress were dirty. Guy at the front desk was very nice - but it is clear the place is run on a shoestring.
I haven't stayed around Long Beach but suspect there are better options for the money.