"I had an exceptional experience at this 5-star hotel! From the moment I arrived, the warm Indian hospitality was evident. The welcome was grand, complete with personalized touches that made me feel instantly at home. The staff were incredibly friendly and attentive, going above and beyond to ensure every detail was perfect.
A special thanks to the manager, who graciously accommodated my late check-in without any hassle—such flexibility is rare and truly appreciated. The service throughout my stay was impeccable, with everyone genuinely eager to assist. If you're looking for a luxurious stay with outstanding service and a personal touch, this hotel is an absolute must-visit!"
"Decent hotel for the price at which the rooms were offered. However, the following need to improve: (a) breakfast menu and service; (b) auto-door opening of rooms; and (c) in-room dining menu."
"I am a frequent traveller and have stayed in many hotels. This was one of the best stays that I can recall. Rooms were well maintained and staff was very polite as well as courteous. I went there with family and friends and had 2 children of 1 year each. However, we did not face any inconvenience whatsoever ever. I would definitely stay in this hotel again whenever I visit Lucknow next time."
"I've stayed a few times here and had very comfortable stays. On this occasion, the hotel was hosting an event, and very loud music was played until 3am. I asked the duty manager to ask them to stop the music, but they refused to do anything about the disturbance. Many people were complaining, but the hotel staff were unable to take a firm stance and turn the music off. I had a flight the following morning at 8am and it impacted my work the next day. Very disappointing handling of the situation by the duty manager."
"The property is excellent with the old world charm. Extremely good service with a special shout out to Ajay Kumar from housekeeping. Very prompt service from all staffs.
However a bit more upkeep is necessary to maintain the charm of this heritage property. We were in the Residency room. The bathroom needs a makeover, it is huge but a bit run down with tiles which are visibly very worn out. The cupboard in the room is wooden with handles in wooden blocks which shows good taste, but it is not very functional and size is small. Amenities need to be a bit more modern while keeping the heritage feel intact.
Overall a pleasant stay."
"I recently stayed at Vint Club, Lucknow, and unfortunately, my experience was below expectations. The room was not as tidy as I would have hoped—there were clear signs of poor housekeeping, and it didn’t feel fresh or well-maintained. Additionally, the staff seemed quite inattentive and unresponsive to requests, which made the stay less pleasant. There’s definitely room for improvement in terms of cleanliness and service."