ผผู้เข้าพักI had an exceptional experience at this 5-star hotel! From the moment I arrived, the warm Indian hospitality was evident. The welcome was grand, complete with personalized touches that made me feel instantly at home. The staff were incredibly friendly and attentive, going above and beyond to ensure every detail was perfect.
A special thanks to the manager, who graciously accommodated my late check-in without any hassle—such flexibility is rare and truly appreciated. The service throughout my stay was impeccable, with everyone genuinely eager to assist. If you're looking for a luxurious stay with outstanding service and a personal touch, this hotel is an absolute must-visit!
ผผู้เข้าพักThe property is excellent with the old world charm. Extremely good service with a special shout out to Ajay Kumar from housekeeping. Very prompt service from all staffs.
However a bit more upkeep is necessary to maintain the charm of this heritage property. We were in the Residency room. The bathroom needs a makeover, it is huge but a bit run down with tiles which are visibly very worn out. The cupboard in the room is wooden with handles in wooden blocks which shows good taste, but it is not very functional and size is small. Amenities need to be a bit more modern while keeping the heritage feel intact.
Overall a pleasant stay.
ผผู้เข้าพักI stayed one night at the hotel as a solo female traveller as I had a late plane and was meeting my friends the next day. The place was comfortable and clean and easy. The hotel super close to both the international and domestic arrivals (steps away). If you’re coming from international you just come out and turn right and you will see it (domestic, turn left). Being in an airport the hotel has to scan your bags when you arrive. The AC was great as it was quite hot in lucknow! My room was quite close to reception so I used earplugs at night to sleep as you could hear the doorbell. With the earplugs I had no issues!
PPANCHALGreat location super hospitality as always. My three-night experience was comfortable, with well-maintained rooms and courteous staff. The dinner was good, featuring a variety of flavorful dishes.
DDipayanDecent hotel for the price at which the rooms were offered. However, the following need to improve: (a) breakfast menu and service; (b) auto-door opening of rooms; and (c) in-room dining menu.