"Great stay and ideal location for all Windsor has to offer.Even though the hotel was still having work done it didn't stop from an enjoyable stay.Would definitely stay again if I were in the area"
"Fantastic location next to the train station and across from the castle, but a very careworn hotel. Carpets thin and worn on the stairs. Bathroom wasn’t as clean as it should be with shower scum on the walls and missing bits from taps. The room was an oven due to the heatwave, they supplied a fan but it didn’t do much, there was also a rubber sheet on the bed which made it much hotter. Key card failed three days in a row needing to be reprogrammed. Could be an amazing premium hotel, but needs a renovation."
"Lovely hotel and staff were very friendly and helpful - they kindly let us check in 2 and a half hours early as our rooms were ready which was very kind. However, there were some issues: terrible signal (but there is free wifi so not too bad); we paid for buffet dinner and it was not good, do not recommend at all; the cleaning staff knocked on my door at 9:45am shocked that I was still in my room (checkout is 11:00am) then asked when I was leaving (felt inappropriate and that I was being rushed as she was waiting at the end of the hallway for us to leave); lights in the room were very weak; the shower took over 5 mins for water to turn on and was not strong (not ideal was washing long hair). My family an I would not choose to stay here again unfortunately as there are many other hotels in the area for similar price. Windsor was lovely (would visit again) but there is nothing to do in old Windsor or anything near the hotel, so you are reliant on the hotel or uber."
"We booked via Trip and ended up with a room that didn’t exist. I rang the day before to check everything was okay with our booking and unfortunately this led to us being downgraded to a room we could barely get into it was so crowded. We were told to recoup costs via Trip, when I said this wasn’t acceptable to me the hotel sorted it out for us. Upgrading us for the next night and being very generous with supplements. Although this was a bit frustrating I felt they did what they could.
The service was great at the hotel desk and the waitress was so lovely on Saturday night. Nothing was too much and the rooms were warm and snuggly. Bathrooms well specced and the food delicious. It was a busy weekend but there was a real sense of the hotel staff working together and like a swan, peddling hard underneath but smile and calm on top. Thank you for showing how hotel service can be ❤️"
"It was excellent, our room was quite large and was very clean and tidy. The staff at the service desk were very helpful if you needed anything. The location is awesome, right on the Thames river, close to everything, Windsor Castle, pubs, restaurants and shopping.
The best was our view out our bedroom window of Windsor Castle. It was stunning. Thoroughly enjoyed our stay here."
"The hotel is nice and lovely. Location is decent and near parks. Service could be better, didn’t really feel the presence of the staff, very standard service - I only put 4 stars because of the person who offered to drive us around the property in the buggy, sorry forgot his name but he was originally from Hong Kong.
Rooms were nice and clean, the spa amenities were also nice and there’s an indoor pool that kids can use on specific times.
The kids activities were also nice? They had something prepared everyday and the petting farm was my daughters favorite as you can pet and brush and feed horses, donkeys, ducks, goats, rabbits etc."
"What is good: 1) spacious room 2) comfortable 3) generally quiet place
What is not great: 1) sound insulation is poor. You can hear conversations from outside the room clearly 2) wifi from room is not great (it is great from the public area) 3) it’s a bit secluded so don’t expect shopping nearby"