"Had an excellent stay at CitizenM Glasgow and genuinely impressed by how professionally the team handled an issue that was similar to another bad hotel experience I previously had elsewhere. Instead of dismissing the concern, the staff were proactive, empathetic, and immediately worked on resolving the room situation. They even kindly treated me to a complimentary drink while they got everything sorted, which made a huge difference after a long day.
The room itself was fantastic — super comfortable bedding that gave one of the best sleeps during my trip, and the hotel’s high-tech room features were incredibly fun and convenient to use. From the lighting controls to the overall modern setup, everything felt thoughtfully designed.
Great service recovery, excellent hospitality, and a hotel that truly understands customer experience. Would gladly stay again when in Glasgow"
"Overall a nice hotel with decent breakfast. Shower was good but needed a bath mat as bath/shower was slippery. Liked size of the room but TV barely worked with the signal, only radio would work without flickering.
Main bad point for the review was there’s parking on the back of the hotel which only was available if left your car there the whole time. I went down the alley behind 3 times and got 2 punctures, 1 meaning a new tyre was needed which cost more than my stay at the hotel.
Staff were nice but having to spend £132 on a new tyre and £20 on a puncture repair in 2 days from the alley didn’t make it ideal at all."
"Stayed here for one night and had a great experience. The hotel is in a perfect location, just a few minutes’ walk from Glasgow Central Station, making it very convenient for travelling around the city.
The room was clean, comfortable, and surprisingly quiet despite being so close to the station. The staff were friendly and helpful throughout my stay, and check-in was quick and easy.
I only stayed for a short time, but everything was exactly what I needed. I would definitely stay here again and recommend it to anyone visiting Glasgow."