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I had a truly exceptional stay at Hotel Indigo Glasgow and felt compelled to share my experience because the level of service genuinely exceeded my expectations in ways I could hardly imagine. My check-in experience was incredibly seamless thanks to Erin. Having previously worked in a five-star hotel in St Andrews, I am very familiar with hospitality standards and how hotels usually operate. In many luxury properties, early check-in is rarely guaranteed. Guests are often asked to wait until the official check-in time, sometimes even until 4 pm depending on availability. I arrived at the hotel around 8 am after a long journey and thought I would simply ask, just in case. I had absolutely no expectation that a room would be available that early. To my surprise, Erin managed to arrange a room for me immediately, and there was no additional charge. I was sincerely grateful, as I had meetings to attend and it would have been very inconvenient to go into the office carrying a suitcase and backpack with my laptop and work materials. What stood out even more was Erin’s attentiveness. When I mentioned that I required a pet-free room due to allergies, she took the time to acknowledge this and explain how the hotel manages rooms for guests with allergies. I genuinely felt listened to, understood, and supported — never judged or dismissed. The cleanliness of the room was also excellent. Everything was immaculate, from the bathroom to the bedding and surfaces. As someone who pays close attention to hotel standards due to my own hospitality background, I could immediately see that the housekeeping team maintains a very high level of care — something that even some luxury five-star hotels occasionally fall short on. The room felt fresh, comfortable, and extremely well prepared. Later that evening when I returned to the hotel, I was assisted by Mark. Again, based on my previous experience in hospitality, I know that late check-outs in many hotels typically come with additional fees — often £24 for 1 pm, £48 for 2 pm, and sometimes up to £60–£100 for a 4 pm checkout. I asked for a late checkout expecting that, if I was lucky, it might be extended to 1 pm. However, Mark was very helpful and kindly extended it to 2 pm, which gave me plenty of time and was something I truly appreciated. Mark also assisted me in signing up for the rewards programme, and shortly afterwards I received the confirmation email. It really showed how organised, helpful, and considerate the front office team is. Another moment that really impressed me happened the following day. I briefly left the hotel before checkout and accidentally left my ID and wallet in the room. When I returned, Erin immediately recognised me from the day before. She confirmed my full name and email address and then extended my key card until 2 pm so I could access my room. Erin explained that normally the policy requires ID for that type of request, but on this occasion she used verbal confirmation because she remembered me from check-in the day before. 🩷 That level of attentiveness and professionalism is rare. It showed that the service was not simply about following procedures or ticking boxes, but about creating a genuine sense of comfort for guests and leaving a lasting impression. In all my interactions with Erin, she was enthusiastic, friendly, and supportive. The entire experience made the hotel feel welcoming and almost like a home rather than just a place to stay. Erin and Mark are a real credit to the team, and the service I experienced here honestly exceeded what I have seen in many luxury hotels. I would absolutely recommend Hotel Indigo Glasgow and will gladly stay again, especially as I will be travelling to Glasgow frequently over the next eight months.

ห้องพักสวย สะอาด และอบอุ่น เหมาะสำหรับนักเดินทางคนเดียว เพราะฉันกลัวการพักห้องใหญ่ๆ คนเดียว อาหารเช้าก็โอเค เป็นอาหารเช้าแบบคอนติเนนตัลที่คาดหวังได้ ฟิตเนสก็ไม่ได้ดีมากนัก แต่การได้ดูฟุตบอลสดในล็อบบี้เป็นบรรยากาศที่ดีมากในช่วงฟุตบอลโลก

I booked this room for 2 nights for my guests who came from Europe and I was hosting them. Saw reviews on trip.com and seems decent enough, otherwise could get another hotel for the same or some for less. Took guest to the room and before entering there was some mess in the hallway on the carpet but ignored it. Next morning spoke to guest and they had a bad night as their AC wasn’t working and the room given was next to where all the exhaust for the other ACs were. So it was hot around the room and the AC won’t work. When asked by the guest at reception they initially said we can’t do anything and then ended up giving them a room AC that had hot air release from the back. So pointless having that AC in a closed room. The next morning I was told by the guest and when I spoke to the manager, he didn’t straightaway apologise even though he knew what happened, rather asking me how can I help. I wasn’t impressed with his gesture so spoke nicely and he ended up saying we can’t only give you 50% discount. I did accept that but my question is? Did you know that my guests experience was ruined and you couldn’t solve it for that night. Hotels should always have an extra emergency room available, as if anything happens they should be able to accommodate their guests. Plus how could you not check the room that is right next to the hot air exhausts, so you make sure those guests staying in that specific room are comfortable? They compensate us now or they don’t, the experience of the guest has been awful, and the reason is not that AC was not working but, the staff didn’t do enough to make them feel comfortable.

Lovely hotel in a great location. The staff were friendly and car parking just down the road was no trouble for us at all. The room was spacious and modern. The breakfast was delicious and we would definitely stay here again.

The Marriott Hotel has updated the rooms to a good standard. However the bathroom has not been updated and was very poor with various areas dirty. (See photos). Also the shower screen did not close meaning lots of water was spilled onto the floor when taking a shower. One of the bath towels in the room had a hole in it. Other small things were that there is only one chair in the room meaning my wife had to sit on the bed. Also only one tea spoon in the room. This is not what I would expect from a Marriott Hotel!

We enjoyed staying at this hotel as it's very convenient to both train and coach stations! The staff were so lovely, when we got there at 1pm, just wanna drop off our luggages, he said our room were ready! The room were clean and tidy. And the breakfast buffet was very good. Thank you Ibis Styles Glasgow Central!

ที่ตั้งค่อนข้างดี เดินเพียง 10 นาทีถึงสถานีรถไฟและสถานีรถบัส ห้องพักสะอาดและกว้างขวาง ห้องน้ำก็สะอาดเช่นกัน บุฟเฟต์อาหารเช้าตอนเช้าอร่อยมาก มีอาหารเช้าแบบสก็อตแลนด์และซีเรียล นอกจากนี้ยังมีเครื่องชงกาแฟและเครื่องทำอาหาร อย่างไรก็ตาม คุณต้องสังเกตว่ามีไนท์คลับอยู่ข้างๆ มันจะน่ารำคาญและมีเสียงดังมากหากมีงานกิจกรรม (ปกติเป็นวันหยุดสุดสัปดาห์) คุณจะรำคาญจนถึงตีสี่

โรงแรมค่อนข้างดี มาถึงหรือใจกลางเมืองเร็ว ถ้าจากแผนกต้อนรับก็ดีมาก ครั้งแรกที่ฉันพักที่โรงแรมต่างประเทศ ห้องเงียบมาก เห็นโรงแรมริมแม่น้ํา

เราเข้าพักในช่วงคริสต์มาสและมีตลาดคริสต์มาสอยู่ข้างๆ โรงแรมกว้างขวางและมีสิ่งอํานวยความสะดวกที่จําเป็นครบครันทั้งห้องครัวและเครื่องซักผ้า

Nice and clean with great access to many restaurant, shops and walking distance to city center. The host is friendly and the cost is affordable. I would recommend you book early to get excellent deal especially through trip.com website or app