"The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out.
Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience."
"Overall, the hotel is very nice and well-equipped. The room was spacious and had everything we needed for a comfortable stay. There is also convenient parking, a pool, and other great amenities, which made the experience even better.
However, there was an issue with the pricing that left us confused. I originally booked the room for $129, but at check-in I was charged $154 without any prior notice or explanation. Since we had been traveling for about 10 hours, I only noticed this the next day. To make things more confusing, the receipt I received later showed $132.
While the difference is not huge, having three different prices without clarification felt uncomfortable and a bit disappointing. Because of this, I would think twice before booking here again."
"Raccoon suit was big and spacious. Everything was clean and tidy. The host's had breakfast for guests to use in the main kitchen which we found very nice! I have stayed at one of their other accommodation and the standards were equal as great. Definitely my go to accommodation when in YYC."
"Superb location, within short walking distance to everywhere in downtown Calgary. Clean, modern, good customer service. Great breakfast with good customer service as well. Bottles of free mineral water available , kettle is provided upon request. Transit BRT300 bus stop from Calgary Airport right in front of the hotel, $4 single ride, very suitable for solo budget traveler."