"Was there for one night. Reached there early in the morning and left around 10am. Was upgraded and happy with the room. Breakfast was good too. Only feedback is the quality of the towels and bedding items, which we felt can be improved."
"Good location, LRT (City Hall) and supermarket are just nearby.
Room is spacious but the air ventilation is quite noisy.
The worst was the water kettle was very dirty (seems some milky layer inside 🤮 )but no instant replacement could be provided until next day. In
It made us very disappointed."
"My kids really liked this hotel, staff were friendly and the room we stayed in was very clean. We will definitely book this hotel again in the future. Thank you and God bless!"
"Not our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant."
"A great hotel with wonderful service. I spent the full day working from the room and then enjoyed the amenities after. Incredible staff at the front desk and were able to check me in early."