"We had a wonderful 2-night stay at The Ritz-Carlton Perth. From the moment we arrived after a red-eye flight, the service was thoughtful and warm. A special thank you to the hotel manager for the kind gesture of offering an early check-in—it made a world of difference for us.
To our surprise and delight, we were also upgraded to a river view room. The room itself was spacious, modern, and beautifully designed—it truly felt like a home away from home. Every detail was immaculate, and the comfort was second to none.
Service throughout our stay was impeccable. Staff were consistently attentive and professional without being overbearing. Breakfast was another highlight. The menu was delicious and changed the next day, which was a nice touch for guests staying more than one night.
Couldn’t ask for more—thank you for making our stay so memorable. We’ll definitely be back."
"Perfect nice location to stay… amenities were all in close proximity… underground parking made rainy days really convenient especially with a toddler..
shout out to the receptionists! They were all really friendly and helpful…
Good size rooms but some attention to details would had made the stay a little better…
one of the bedside lamp and toilet mirror lights were not working… the shower drainage seems to get choke occasionally while showering..
Housekeeping needs some improvement as we had daily different incidents… example one day we had the bed side tables pushed out of position… another day we had all the pillows dumped on the sofa seat… body lotions were not refilled…
The restaurant on the top floor had really good food and the view was really amazing!
Oh and there’s a nice small pool on the top floor as well.. sadly it was a little cold and we did not had the chance to use it…
Overall was a pleasant experience with some minor hiccups.."
"We enjoyed our stay. Check in was easy and quick. Front office staff were very helpful. Undercover parking was easy to navigate. Our room was spacious and clean. Bed and pillows were comfortable. The bathroom looked newly renovated. One thing that confused us was the light switch for the living room and bathroom was by the entry door. So you had to walk to the front door to turn the light on and off then walk into the bathroom. Very inconvenient. Plus there was no exractor fan for the shower so it got very steamy in there. Mirror and shower screen all fogged up. Poor design.
We had a great view of the ocean. The pool area and front entry are being renovated but that didn't not inconvenience us. When the pool is completed the view from the window will be beautiful"
"The front desk staff were friendly and helpful. The apartment was very clean, comfortable and well equipped. I would have no hesitation recommending this accommodation."
"Very clean, well kept apartment with the full amenities for a 3-night stay. We were checking in as a family of 2 adults and a child. Away from the hustle and bustle of the main Perth city centre, Joondalup was a peaceful getaway for us during the New Year celebrations. Reception was always friendly and helpful and paid secured parking was available. Thank you."
"Reception staff very helpful & friendly.
My only concern (not the resorts responsibility), was the behaviour of a large group of teenagers racing around the complex, swearing loudly, through car parks & stairs, after dark past 8.30, they ran into me as I was holding a bag of hot food & there were elderly guests moving around too. The youths showed no respect or consideration for the other guests & at no time did I see or hear the adults they were with."