แฮมป์ตันอินน์ ซานอันโตนิโอ สโตนโอ๊ค

WOW, This cannot be called a Hampton!! Had to change rooms 5 times!! as unclean, bedding not changed, just throw remade!! I felt sorry for the only staff member onsite. She check most of the third floor and they were in the same unclean condition. Clearly new staff are required!

Although the hotel was in a location we needed and was a great price, our stay was impacted by the hotel’s inability to have a room ready for us one and a half hours after check in time. We had a function to attend that night and drove in for it but needed to clean up and dress for the occasion. They told us it would be at least 30 minutes to an hour to have a room ready and possibly longer. We notified trips.com and they made a phone call to try to speed up the process but were told the same thing. We looked for a hotel in the same area but no rooms were available on a Saturday night and last minute (understandable). Just as we were resigned to making an unfavorable decision, we checked back with the hotel and they were able to give us a room (just not what we reserved) that worked. I was also disappointed that the manager never showed his face at the counter when multiple people were there dealing with the same issue. Made the clerk at the front desk deal with unhappy customers.

Nice hotel, good service

The hotel is in a quiet neighborhood.

這家酒店不會出錯！衞生做得仔細，設施也比較新，網絡很流暢。服務貼心但不打擾，無論是出差還是旅遊都很合適。強烈推薦給出差黨或來旅遊的朋友！

Hotel gut gelegen, sauber und ruhig, Frühstück war nicht so reichhaltig wie von Hampton gewohnt (kein Obst), Personal war teilweise nicht aufmerksam (Frühstück).

酒店工作人員不錯，很熱情專業。check in很快，也會問你想住什麼地方。 房間就和平常一樣，但是早餐還不錯，

ONE: Checked in on Friday at 3pm. Other parents from the team with confirmations tried to check in at 8pm and were turned away because they had 'dirty or occupied' rooms. No assistance whatsoever to try to accommodate them in other sister properties. TWO: No staff. Needed a plunger on Friday night, he brought one up and said we had to handle it ourselves as he was working all by himself. THREE: Breakfast on Saturday and Sunday had no coffee. FOUR: Breakfast on Sunday ran out early and they did not refill. No coffee all day. Bedrooms are hot, A/C does not work well. Carpet felt wet from humidity.

Staff was great. Unfortunately, we did not have breakfast. Clean room. AC worked great.