"No, the food was not very good. Only one elevator working. No menu in room. lots of chips in floor. Toilet seat very loose. My room was on 7th floor, looking to having a grate view, but there was no windows in my room. The room was very small."
"11/10. Been booking with Diane for quite some time, my partner and I. This has been our favorite hotel in Cebu, and we are gatekeeping it lol
But in our recent stay, I feel like we were not supposed to have the correct room that we're supposed to get, but not really sure about it. I booked a Superior Room with a City view so we can watch some fireworks during Christmas Eve, but when we came into the room, the window was a small one, and when we tried to open the window, we could only see equipment outside blocking the window and the view; the window was forced to just open maybe just 5 inches and that's it. I don't know what City View I was supposed to see. Overall, that's just my only concern. The girl from the reception wearing white did not seem happy (those that are in green uniforms are fine, I love them and those in the dining area even in the rooftop - but the girl in the reception that day idk whats with her) when giving us the room key, she was smiling a little bit, but I could feel she wanted us to just go and disappear in front of her.
Overall, we just brush it off and moved on with our day and enjoyed the view from that little window and the from the rooftop. We still love Diane's and will still keep recommending this to our friends and family ofcourse. 11/10."
"We had the most wonderful 7 night stay at the Lex Hotel Cebu. The staff was extremely friendly and hospitable.
We took advantage of the hotel shopping shuttle service and especially formed a lovely bond with the two drivers, Roe was one of them and unfortunately we didn’t get the second guy‘s name, but they were so lovely and made us feel comfortable and safe the whole time. They would also share knowledge and history of landmarks we would drive past. The buffet breakfast was lovely, although they didn’t have a huge western selection we were grateful to be served wonderful local cuisine every morning. The staff in the restaurant Kai were also wonderful and took great care of all guests. The rooftop pool is shallow but lovely enough to cool down on a warm day with a cocktail.. the location is fantastic with everything you need near by and the very popular House of Lechon just down the road. Thanks guys, if we’re ever back in Cebu, we’ll be sure to stay again."
"Very outstanding stay, can’t complain with all the services I received! The room is absolutely clean and spacious, with calm atmosphere and comfortable beds. The rooftop pool is great with wonderful food and beverages. We’re warm welcomed by all the hotel staff who are very kind and courteous. Special thanks to the housekeeping team member (Cherry, Sharmine, Melisa and Irene) their professionalism and the warm hand written card i received after their cleaning!!!! Also Kyle form the guest service team who helped us upgraded the room:)"