"Firstly: The Hotel itself is really good Shame about the management and reservation department. I booked a Jacuzzi Premium Suite – Outdoor Jacuzzi (Sea View) month and a half ahead because we have 2 adult and 2 kids so i email a month ahead to let them know. They reply confirmed me everything is fine I just have to pay 30 Euro extra for each night which im fine about it. i got to the hotel at 9:30 at night and they told me they dont have record about adding an extra person. It took me a good 20 minutes showing them emails and confirmation to work out. than they took us to a different room for the night. they told us the room I booked will be ready the next day between noon to 2. I have plan to go out but end up waiting for the room changing.
Secondly: We only got given 4 bottle of water out of the 4 days we stayed there. I mean being a five star hotel you can't even spare 4 bottles of water each day? When i ask for bottle of water they try to charge me 5 Euro per bottle."
"The staff were extremely attentive, from arrival, they were always available to assist.
The standard room was quite cramped, but the facilities on the premises were great!
The breakfast buffet was absolutely wonderful, high quality and quantity of food.
The gym was adequate, enough equipment to keep fit, with someone to help if you needed instruction.
The room service was average, they were always willing to clean but when they did clean it wasn't the best job done.
The location in Messaria is quite convenient, although the hotel could help arrange taxis but they failed to suggest using the bus which is just down the road. It works out to much cheaper and goes to all the key locations on the island.
I would definitely recommend this hotel when going to Santorini, just be smart about it."
"Unbelievable place! Everything was so easy and Pleasant. The staff were Amazing and value for money was exceptional. They organised everything including moped rental and the food was Amazing!!!!"