The room itself was wonderful. The young woman at the front desk was extremely rude toward my partner and I and so was the guy who was on the computer next to her. When I walked up to the front desk, I greeted the woman - said hello and good morning and smiled… she just looked at me and ignored my greeting. When I told her what I was there to do (exchange my room keys for new ones since we decided to extend our stay) she continued to be standoffish & unwelcoming. When I asked her for a receipt for the extra days I paid for she said she could give one to me after we checked out of the hotel. I then asked her for an invoice because it doesn’t make since that I can’t see what I’m being charged by the day until I check out. She then said she could email the invoice to me and I told her I would appreciate that. The guy standing next her at the computer (not a front desk employee) kept listening into the conversation and making rude facial expressions multiple times during the interaction. When she finally gave us the new keys, she just handed them to me and said nothing, no “here are your new keys” no “here you go have a nice day”…. No words at all and looked at us like we were something dirty she wouldn’t want to touch. Then when we left and headed towards the door… I turned back 5 seconds later or so and and saw her smiling at the guy and talking about something and that’s when I said, “You guys are being really weird…” They froze and the guy said, “What??” I repeated myself and they didn’t really say anything. It’s hard to describe the incident online but it was deeply unsettling. She shouldn’t be front desk staff if she can’t be kind and or respectful to guests. The staff who were there when we checked in late at night our first day at the hotel were great and we really appreciated them. The place is kind of bougie which I wasn’t expecting at all because we stayed at a Sonesta in Arizona and the vibe was way better - relaxed, welcoming, etc…
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