Spent a week here and loved it! I had read reviews before booking, and I can confirm this place is great. Every single member of the staff are really friendly and helpful l, always greeting you with a smile (well I think it was a smile - bit hard to tell with the masks). Our apartment was spotless (as was everywhere else), with really comfortable beds, lovely shower, good kitchenette facilities and plenty of channels in a variety of languages if you want to watch a bit of TV or listen to the radio when you're in. Good WiFi reception throughout. Great choice at breakfast, to cater for pretty much everyone, with staff that constantly refresh the buffet and keep the tables clean. The pool area is fantastic and so relaxed - it's like a little bit of paradise that catches the sun all day, with the pool surrounded by grass, trees and lots of colourful plants and flowers. There's plenty of places to eat and drink and shops nearby. The main town is about 15-20 minute downhill stroll, and the taxi back is only a few euro if you don't fancy the uphill walk. I did see 1 review saying that there was no security, and while I can't comment on that, there was security of a night-time during our stay (and we saw a guard checking our corridor 1 night. It has been 23 years since I was last in Tenerife (I lived and worked in las americas for many years), and I wasn't bothered about going back, because 'I've been there, done that', but Puerto de la Cruz is totally different to the south of the island, so I would totally recommend this hotel if you want to see a more relaxed side to Tenerife. Put it this way, I very rarely go to the same country/island more than once (let alone the same hotel), because there are so many places in the world that I want to see, but I have already booked up for September - admittedly, that's partly because the cable car at Teide was closed, and my partner was dying to go up there, but we still could have chose a different resort/hotel. If I did have to point a negative, it would be there wasn't any English tea at breakfast (being typical British🤣), but we just brought our own down, so not exactly a inconvenience in the grand scheme of things. Plus there's plenty of choice of other teas, coffees etc.
