We were celebrating our 25th wedding anniversary. We chose that hotel, because it looks pretty, rooms look fancy and full of modern technology. Airconditioner and pool.
When you look closer a lot of problems arise. Bidet has remote control.Push of the button would do what button says, nope... you can push the buttons all day, nothing is going to work.The shower drains very slow and you always standing in the sopy dirty water. The linens are good, the bunch of different pillows on the bed, but none was comfortable. The bed looks like it would be an awesome bed, but unfortunately it's not. The bed is just ok.
It's very hot in Puebla for the last week. We were exciting to celebrate in airconditionered room. Room has fancy climate system shows that you can make your room very cold, but in reality it never goes lower than 22С/ 72 F .We planned to go to the pool at 9 am, when it opens, to catch a cooler part of the day. At 9:00 am pool was dirty with hair and milky water. The maintenance said 5 min. At 9:10 nothing changed and how could it? The pool was very dirty! We knew it's going to take whole lot more than even 30 min or an hour, so we left. As we were leaving the maintenance guy again says to wait 5 min lol. They give you 2 coffee pods and additional pod is $1.75. We didn't ask for special treatment, but for good service we paid for. We didn't get it.At the check out they asked to wait for them to check if we took anything from the room. Find another hotey to stay in Puebla
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